Paid twice for one booking

GetHuman-mackrt's customer service issue with Booking.com from August 2018

4 views
 | 
3378 similar
 | 
0 following
Help with my Booking.com issue
First: share to improve GetHuman-mackrt's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-mackrt got the right customer help using our suggestion.
The issue in GetHuman-mackrt's own words
I was trying to reclaim one over payment for this service ... Dear Sir,**re Farmhouse Cottage booking ****.***.*** in Sidford,Sidmouth UK *****.***.*****Today I received my most recent Visa statement and note that I have paid the sum of one hundred and eighty pounds on two occasions*for a double room at Farmhouse Cottage, Sidford, Sidmouth UK for Saturday **st and Sunday **nd July **** for one double room.****The first deduction is shown as follows*date of transaction **.*.**** date of process **.*.*****transaction details 'Hotel on booking .com Amsterdam*****GBP**including overseas txn fee *.** *$***.******The second deductions shown as follows*date of transaction **.*.**** date of process **.*.*****transaction details Farmhouse Cottage Sidmouth*****GBP**including overseas txn fee *.** *$***.***Paid the Farmhouse Cottage direct on the morning of **rd July by my visa card and have a printed receipt if required.*The first booking has been paid to you ex visa on **.*.****, but Would refer you to your email of **.*.****to my email *from your employee Opeyemi.A confirming the cancellation the first booking*this also is available if necessary**I would appreciate a refund being placed by you into my visa account in the sum of $ ***.** Australian.*Any further problems please advise me, thanking you for your help *Frances MacKenzie
The booking has been payed twice
Repay extra over payment
two years I have used their services consistently without problems
Not yet but will continue until Imake contact
I have an issue with Booking.com too
How GetHuman-mackrt fixed the problem
We are waiting for GetHuman-mackrt to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Booking.com email you?
This email address isn't valid
Follow this issue
See how GetHuman-mackrt fixes it.
This email address isn't valid

Booking.com

One booked room in UK
Customer service issue
Reported by GetHuman-mackrt
Aug 24th, 2018 - 4 mons ago
I have an issue with Booking.com too
Not resolved
Seen by 4 customers so far
Similar issue to 3378 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-mackrt started working on this issue
Aug 24th 7:22am