Paid twice for one booking

GetHuman-mackrt's customer service issue with Booking.com from August 2018

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The issue in GetHuman-mackrt's own words
I was trying to reclaim one over payment for this service ... Dear Sir,**re Farmhouse Cottage booking ****.***.*** in Sidford,Sidmouth UK *****.***.*****Today I received my most recent Visa statement and note that I have paid the sum of one hundred and eighty pounds on two occasions*for a double room at Farmhouse Cottage, Sidford, Sidmouth UK for Saturday **st and Sunday **nd July **** for one double room.****The first deduction is shown as follows*date of transaction **.*.**** date of process **.*.*****transaction details 'Hotel on booking .com Amsterdam*****GBP**including overseas txn fee *.** *$***.******The second deductions shown as follows*date of transaction **.*.**** date of process **.*.*****transaction details Farmhouse Cottage Sidmouth*****GBP**including overseas txn fee *.** *$***.***Paid the Farmhouse Cottage direct on the morning of **rd July by my visa card and have a printed receipt if required.*The first booking has been paid to you ex visa on **.*.****, but Would refer you to your email of **.*.****to my email *from your employee Opeyemi.A confirming the cancellation the first booking*this also is available if necessary**I would appreciate a refund being placed by you into my visa account in the sum of $ ***.** Australian.*Any further problems please advise me, thanking you for your help *Frances MacKenzie
The booking has been payed twice
Repay extra over payment
two years I have used their services consistently without problems
Not yet but will continue until Imake contact
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Booking.com

One booked room in UK
Customer service issue
Reported by GetHuman-mackrt
Aug 24th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 3378 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-mackrt started working on this issue
Aug 24th, 2018 7:22am

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