My mom is in Baptist Hospital with a blood clot in her heart and kidney failure and we...

GetHuman-shortred's customer service issue with Booking.com from August 2018

Help with my Booking.com issue
The issue in GetHuman-shortred's own words
My mom is in Baptist Hospital with a blood clot in her heart and kidney failure and we don’t know how long she will be there. I only booked for * days but would like to extend until Monday **th. If possible we would like to keep the same room and also see if there is any kind of discount for our reasoning to be here? Or just any kind of discount would help. We are * *** hrs away from home. Ty for your help. Your motel and staff are amazing!!
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Booking.com

Customer service issue
Reported by GetHuman-shortred
Aug 23rd, 2018 - 4 mons ago
I have an issue with Booking.com too
Fixed
Seen by 9 customers so far
Similar issue to 3360 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-shortred started working on this issue
Aug 23rd 9:00pm
GetHuman-shortred indicated the issue is not fixed yet.
Aug 23rd 11:57pm
GetHuman-shortred indicated the issue is not fixed yet.
Aug 24th 2:07pm
GetHuman-shortred indicated the issue is not fixed yet.
Aug 24th 2:07pm
GetHuman-shortred indicated the issue is not fixed yet.
Aug 30th 3:11am