I just booked a hotel this morning and realize it was the wrong location - so I called...

GetHuman-cneal's customer service issue with Booking.com from August 2018

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The issue in GetHuman-cneal's own words
I just booked a hotel this morning and realize it was the wrong location - so I called the hotel - they canceled for me - and assured me I won't be charged - - because it hadn't yet charged? Is this true? When I try to do it on line, it says it is going to charge me anyway - - - now I don't know if I have a reservation or not - - I need to reserve at * E **th courtyard mariott in new York *Confirmation ********** pin ****
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Booking.com

Customer service issue
Reported by GetHuman-cneal
Aug 23rd, 2018 - 4 mons ago
I have an issue with Booking.com too
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Seen by 6 customers so far
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GetHuman-cneal started working on this issue
Aug 23rd 8:18pm