I booked two apartments at Manchester City stop. One was non refundable and one was a f...
GetHuman1004394's customer service issue with Booking.com from August 2018
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The issue in GetHuman1004394's own words
I booked two apartments at Manchester City stop. One was non refundable and one was a free cancellation.Since the booking, events led to my needing to cancel the * man apartment as it was no longer needed leaving me with the * man one. Unfortunately I got mixed up and cancelled th non refundable one which left me needing to pay £***. After speaking to Manchester City stop apartments directly they said they will accept the payment for the remaining booking and won’t charge me for the cancellation. All I and the company need is confirmation that they won’t get charged from yourselves. It was the managers request I contacted you as soon as possible. Sorry for the inconvenience I just got confused and cancelled the non refundable apartment aposed to the free cancellation.
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