I booked two apartments at Manchester City stop. One was non refundable and one was a f...

GetHuman1004394's customer service issue with Booking.com from August 2018

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The issue in GetHuman1004394's own words
I booked two apartments at Manchester City stop. One was non refundable and one was a free cancellation.Since the booking, events led to my needing to cancel the * man apartment as it was no longer needed leaving me with the * man one. Unfortunately I got mixed up and cancelled th non refundable one which left me needing to pay £***. After speaking to Manchester City stop apartments directly they said they will accept the payment for the remaining booking and won’t charge me for the cancellation. All I and the company need is confirmation that they won’t get charged from yourselves. It was the managers request I contacted you as soon as possible. Sorry for the inconvenience I just got confused and cancelled the non refundable apartment aposed to the free cancellation.
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Booking.com

Customer service issue
Reported by GetHuman1004394
Aug 17th, 2018 - a yr ago
I have an issue with Booking.com too
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Seen by 3 customers so far
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1004394 started working on this issue
Aug 17th, 2018 4:21pm