To whom it may concern,*I have an urgent issue. I have contacted customer support in Se...

GetHuman1002226's customer service issue with Booking.com from August 2018

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The issue in GetHuman1002226's own words
To whom it may concern,*I have an urgent issue. I have contacted customer support in Serbia but they haven't responded yet and I need guidance asap. I made a reservation about * weeks ago for Debrecen, Hungary for the **th and **th of August in 'Alom Vendeghaz'. My reservation was successful, I received a confirmation email and a text message and even a reminder that they are expecting us. This morning the accommodation sent me an email saying that their hotel is all booked up on the **th and they are asking me to cancel my booking. The booking number is ********** PIN kod: ****. I am not sure what to do at this point. They charge cancelling reservations and I really don't feel I should pay since the hotel is asking me to cancel. Also, I feel wronged since we were already getting ready to leave and they tell us this information last minute.*Thank you for your assistance in advance,*Izabela Sari
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Booking.com

Customer service issue
Reported by GetHuman1002226
Aug 16th, 2018 - a yr ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1002226 started working on this issue
Aug 16th, 2018 11:43pm