Good evening. *I called booking.com on Thursday night to solve a reservation issue (Con...

GetHuman-murilob's customer service issue with Booking.com from August 2018

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The issue in GetHuman-murilob's own words
Good evening. *I called booking.com on Thursday night to solve a reservation issue (Confirmation **********), which was perfectly handled and fixed by the person who handled the matter. However, I had another reservation to the same hotel (**********) which the attendant informed me that I DID NOT need to cancel because she had rectified the previous one and it would automatically updated. First reservation was automatically updated but the second one (**********) did not get cancelled. As the result of that, I was charged twice by the property. Redbury hotel did not even mentioned that I had * reservations. I just think it was bad faith from their side.**I would like to request the reimbursement of the amount, since I was informed by Booking.com Custumer Service Team that I had no longer to cancelled the second booking (**********)**Looking forward hearing from you the soonest.**Best,**-Murilo Bortolli
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Booking.com

Customer service issue
Reported by GetHuman-murilob
Aug 13th, 2018 - a yr ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-murilob started working on this issue
Aug 13th, 2018 11:19pm
GetHuman-murilob indicated the issue is not fixed yet.
Aug 14th, 2018 2:56am
GetHuman-murilob indicated the issue is not fixed yet.
Aug 14th, 2018 11:10am