Hello, *I booked a hotel apartment which is Antionis G hotel apartment, however i would...

GetHuman944200's customer service issue with Booking.com from August 2018

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Hello, *I booked a hotel apartment which is Antionis G hotel apartment, however i would like to cancel my stay there as my sister who was booked in before my stay was recently there, only two days ago and had to leave as the hotel was absolutely disgusting, their were bugs crawling on their bed, and dirt on their mattress. When they arrived the hotel didn’t arrange them a room either and took them to another complex in the village to stay in “just for that night”. I am definitely not happy staying there and i would really appreciate if you could help by cancelling my reservation. Also my sister will be writing a complaint and has proof of her awful first night at the Antonis G hotel.
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Booking.com

Customer service issue
Reported by GetHuman944200
Aug 2nd, 2018 - 9 mons ago
I have an issue with Booking.com too
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman944200 started working on this issue
Aug 2nd, 2018 8:07pm
GetHuman944200 confirmed the issue is fixed. Hooray!
Aug 2nd, 2018 8:09pm