Name on booking: Jose G. Gallego*Booking reference: ****.***.****Pin Code: *****Reserve...

GetHuman-gallegoj's customer service issue with Booking.com from August 2018

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The issue in GetHuman-gallegoj's own words
Name on booking: Jose G. Gallego*Booking reference: ****.***.****Pin Code: *****Reserved Greenleaf Hotel in General Santos Philippines via Booking.com* I was charged P*,****$US*** on May **, **** on my American Express card* printed receipt we paid room for July **, '** and showed to front desk staff at Greenleaf but informed that we had to still pay for room upon check out with not communication from Booking.com that room was paid. Tried calling Booking.com many times but always busy line. Please resolve this asap with Greenleaf Hotel before we check out in * hours today (********). *Sincerely yours, Jose Gallego
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Booking.com

Customer service issue
Reported by GetHuman-gallegoj
Aug 1st, 2018 - 9 mons ago
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Timeline
GetHuman-gallegoj started working on this issue
Aug 1st, 2018 1:43am