I paid for a booking under the impression that I’d be charged for a booking fee but was...

GetHuman897596's customer service issue with Booking.com from July 2018

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The issue in GetHuman897596's own words
I paid for a booking under the impression that I’d be charged for a booking fee but was charged for the entire booking. The booking was at La Maisonette in Feltre, Italy. The hotel manager said she would be open to allowing me to pay in cash, but I have to contact Booking.com directly. I am still happy to pay the Booking.com booking fee, but would like to pay for the stay in cash if possible. The confirmation code is **********. Please contact me ASAP.
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Booking.com

Customer service issue
Reported by GetHuman897596
Jul 19th, 2018 - a yr ago
I have an issue with Booking.com too
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Seen by 3 customers so far
Similar issue to 2056 others
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman897596 started working on this issue
Jul 19th, 2018 6:44pm