I’ve been taken I’ll & awaiting an emergency doctor out of hours call back , so we are...

GetHuman859948's customer service issue with Booking.com from July 2018

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The issue in GetHuman859948's own words
Rebooking. Due to I’ll health ... I’ve been taken I’ll & awaiting an emergency doctor out of hours call back , so we are unable to go to the Marriott hotel in Swansea . I have rang the hotel to advise & they told me to contact you . Booking ref number is **********. Barry & Shirley Davies . It was for our **th wedding anniversary which is today . So I am really devastated to be honest is there anyway we could transfer the booking to another weekend please. I really would appreciate this as I use booking . Com regularly which you can see**Kind regards**Shirley Davies
Appt at the hospital for **.** midday to establish problem
Transfer booking to another weekend maybe next weekend
Not sure how long I’ve used booking .com but have used often
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Hotel booking
Customer service issue
Reported by GetHuman859948
Jul 8th, 2018 - 5 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1739 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN


GetHuman859948 started working on this issue
Jul 8th, 2018 10:21am