I've booked a room in a hostel 'pokoje przy parku' in Sopot Poland for * days through b...

GetHuman-laurka's customer service issue with Booking.com from July 2018

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The issue in GetHuman-laurka's own words
I've booked a room in a hostel 'pokoje przy parku' in Sopot Poland for * days through booking.com. I was supposed to check out on the *th July at **am however I checked out at *pm as I forgot about the time phrase. Someone contacted me saying that I will have to pay for another extra day as it is my mistake I have not checked out in morning. I've agreed however the standing price for a one night is about ***** in sterling and ***z* in polish money. However they have took from my account £** which is ***z*, which comes to * extra nights! Not one. I would like to get the rest of my money back as they said I need to pay for only * extra night. I'm very disappointed as they didn't provide good service to me anyway, the shower drain was blocked and I didn't have any hot water for * nights. Bad experience.

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Booking.com

Customer service issue
Reported by GetHuman-laurka
Jul 7th, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1726 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-laurka started working on this issue
Jul 7th, 2018 4:00pm