They did nothing to correct the situation. I other them tell me to contact Novotel hotel who denied crediting me for the Family room. Bookings.com is not a company that I will ever do business with again. They do not stand behind the customer. Within seconds of receiving their confirmation I contacted them to tell the of the error. I guess error are not allowed when working with bookings!

GetHuman-dkwa's customer service issue with Booking.com from July 2018

9 views | 1692 similar | 0 following
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The issue in GetHuman-dkwa's own words
A mistake on your website caused me to end up with * rooms cinfirmed vs one room. * different levels. We want the business room. **I sent you an email within seconds of this happening. You said to call hotel. Finally got someone at hotel this morning. They said to calll you because I booked on your site **The confirmation number is***********. We only want to keep the business room. Please cancel the family room. This is a website problem at booking.com. Please advise immediately. **This is a website problem. You should assist the customer
I will never use them and will let other people aware of my experience**Secondly, it is very difgicultby to speak with a person

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Booking.com

Customer service issue
Reported by GetHuman-dkwa
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 9 customers so far
Similar issue to 1692 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-dkwa started working on this issue
Jul 6th, 2018 12:16pm
GetHuman-dkwa indicated the issue is not fixed yet.
Jul 6th, 2018 1:52pm
GetHuman-dkwa indicated the issue is not fixed yet.
Jul 6th, 2018 2:22pm
GetHuman-dkwa indicated the issue is not fixed yet.
Jul 7th, 2018 4:24pm
GetHuman-dkwa indicated the issue is not fixed yet.
Jul 7th, 2018 4:29pm
GetHuman-dkwa indicated the issue is not fixed yet.
Jul 9th, 2018 5:04pm