They did nothing to correct the situation. I other them tell me to contact Novotel hotel who denied crediting me for the Family room. Bookings.com is not a company that I will ever do business with again. They do not stand behind the customer. Within seconds of receiving their confirmation I contacted them to tell the of the error. I guess error are not allowed when working with bookings!

A mistake on your website caused me to end up with * rooms cinfirmed vs one room. * different levels. We want the business room. **I sent you an email within seconds of this happening. You said to call hotel. Finally got someone at hotel this morning. They said to calll you because I booked on your site **The confirmation number is***********. We only want to keep the business room. Please cancel the family room. This is a website problem at booking.com. Please advise immediately. **This is a website problem. You should assist the customer

I will never use them and will let other people aware of my experience**Secondly, it is very difgicultby to speak with a person