I have a booking for * rooms from **** to **** (* nights) at the Omni Shoreham in Washi...

GetHuman-reluke's customer service issue with Booking.com from July 2018

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The issue in GetHuman-reluke's own words
I have a booking for * rooms from **** to **** (* nights) at the Omni Shoreham in Washington DC. The booking can be cancelled without charge at this time. The confirmation number is **********. My name is Ross Luke. I want to change the arrival date to **** and keep the same departure date. The Omni advise that I need to do this thru booking.com but the website does not allow me to do it advising that there is no availability for these dates. This is obviously inappropriate since I want to cancel a single night but otherwise keep the reservation. Please advise me how to make the change.
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Booking.com

Customer service issue
Reported by GetHuman-reluke
Jul 3rd, 2018 - a yr ago
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Seen by 1 customer so far
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-reluke started working on this issue
Jul 3rd, 2018 12:23am