I’ve already emailed customer service about this once in *******. No response. Here is...

GetHuman-thedrag's customer service issue with Booking.com from July 2018

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The issue in GetHuman-thedrag's own words
I’ve already emailed customer service about this once in *******. No response. Here is the confirmation number. ********** and the pin code. **** I reserved a room in Cleveland. I made a mistake because I needed the red roof in Elyria oh. They gave me a better rate. You guys subsequently charged me a ** dollar cancel fee. Then you charged me the difference in rates ***.** on ******* like you had anything to do with the booking. You didn’t. Please refund my ***.** and enjoy the ** bucks. Apologies for the mix up.
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Booking.com

Customer service issue
Reported by GetHuman-thedrag
Jul 1st, 2018 - a yr ago
I have an issue with Booking.com too
Fixed
Seen by 6 customers so far
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-thedrag started working on this issue
Jul 1st, 2018 12:20pm
GetHuman-thedrag indicated the issue is not fixed yet.
Jul 2nd, 2018 9:32am
GetHuman-thedrag indicated the issue is not fixed yet.
Jul 2nd, 2018 11:10am