My fianc* and I booked a room with over Memorial Day weekend...

GetHuman-kdawndow's customer service issue with from May 2018

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The issue and preferred resolution, in GetHuman-kdawndow's own words:
My fianc* and I booked a room with over Memorial Day weekend ( *******-*******) and had the absolute worst experience! The photos on your website were no where near accurate. We sta*** at the Belmont Inn and Suits in Virginia Beach, and it was by far, the dirtiest, nastiest place! There was black mold all over the room, and in my case I’m highly allergic! I’ll be seeing my doctor as soon as I can because of this experience! I will be calling the better business borough on this website and the hotel as well! We deserve a refund for the **** we went through this weekend, and if it hadn’t been for your false advertising, we would have NEVER sta*** there!
I trust that will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-kdawndow
May 28th, 2018 - 2 mons ago
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Seen by 6 customers so far
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GetHuman-kdawndow started working on this issue
May 28th 8:58pm