I cancelled my reservation at the Redwood Hotel in AR I did not receive an email confir...

GetHuman673492's customer service issue with Booking.com from May 2018

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The issue in GetHuman673492's own words
I cancelled my reservation at the Redwood Hotel in AR I did not receive an email confirmation but called the hotel on Monday ***** and they could not find me in their system now I get an email saying "your upcoming stay" is awaiting I called hotel directly they finally found my reservation they had my name wrong but now say it's too late to cancel which I did on time last Monday. I went back on booking.com website cancelled again this time it says $**.** to cancel last minute I am not going to pay this this was not my error this is the second time I have had an issue with booking.com please resolve. If they charge me I will disputed it
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Booking.com

Customer service issue
Reported by GetHuman673492
May 10th, 2018 - a yr ago
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Seen by 4 customers so far
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Timeline
GetHuman673492 started working on this issue
May 10th, 2018 8:29pm