I have a booking (Conformation*:**********) and due to a death in the famy I have to mo...

GetHuman638698's customer service issue with Booking.com from April 2018

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Name on the booking, Booking reference, and 4 digit PIN
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The issue and preferred resolution, in GetHuman638698's own words:
I have a booking (Conformation*:**********) and due to a death in the famy I have to move the stay forward a month. I spoke to the manager and she told me to call customer service to tell them that she approved the change. Customer service couldnt reach her when I called and said they reached out to her and that you will call me back within ** hours. It's been more than ** hours and I need help. Thank you.
I trust that Booking.com will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman638698
Apr 29th, 2018 - 3 mons ago
I have an issue with Booking.com too
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Seen by 3 customers so far
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GetHuman638698 started working on this issue
Apr 29th 12:22am