My minor son had a Blizzard account under the email address *redacted but available**A...

GetHuman5305667's Hacked Account issue with Blizzard from September 2020

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5305667's own words
My minor son had a Blizzard account under the email address *redacted but available**A few days ago he received an email saying that the email address was changed.*He did not make this change.*His account seems to have been highjacked, and we would like to get it back.*I can not find any way to contact you.*Details:*Account name: *redacted but available**Original email: *redacted but available**Date*Time of Highjack: Sep **, ****, *:** PM*The last order made on the account before it was highjacked:*Your Order From Blizzard - *redacted but available* - Placed on Jul ** **** - Call of Duty*: Modern Warfare* - $**.***Before that:*Your Order From Blizzard - *redacted but available* - Placed on May ** **** - Overwatch* - $**.***Here is the text of the email sent when he lost control of his account**Hello *redacted but available*,**We wanted to let you know that some information was changed for your account:**Your account's e-mail address has been updated.**If you recently made account changes, please disregard this message. However, if you did NOT make any changes to your account, we recommend you change your password and make appropriate corrections as soon as possible to ensure account security.**You can log in and manage your Blizzard Account here: https:**account.blizzard.com**For more information, visit our support site (https:**www.battle.net*support*help) for answers to Frequently Asked Questions or to contact the Blizzard Support team.**Regards,**The Blizzard Battle.net Team

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Blizzard

Hacked Account issue
Reported by GetHuman5305667
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 3215 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman5305667 started working on this issue
Sep 27th, 2020 3:19pm

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