How Do I Get a Refund from Blizzard?
This article describes how to get a refund from Blizzard for one of their products or services. Blizzard's approach to refunds is described, as are the two methods of making a refund request: online and by phone. The possible responses Blizzard might make other than granting the refund are described as well.
Blizzard does not have a set policy for refunds. Instead, it judges requests for a refund on a case by case basis. You are more likely to get a refund if the product or service you are returning was not used. Also, the sooner you make your request, the more likely you are to get a refund. Waiting more than 30 days from the date of purchase will most likely mean you cannot get one. To make a refund request, you need to contact Blizzard's customer service, and there are two ways of doing this.
Online
- Go to Blizzard's home page.
- Click on the My Account link in the toolbar at the top of the page.
- Log in to your account.
- Click on the Support link in the toolbar at the top of the page. You will be taken to a page featuring icons for each of their products.
- Click on the icon for the product you want to return.
- Click on the Payments icon.
- Click on the Contact Support button.
- Describe the issue you have with the product or service, and make your request for a refund, in the text box.
- Click on the Continue button.
- Provide additional information as prompted and submit your refund request.
By Phone
Call Blizzard's customer support line. You will not have a chance to speak to an operator. Their phone support line only allows you to leave messages, so leave a message describing what product or service you want a refund for, and why.
Once you have made your request, Blizzard will decide whether to repair your damaged item, replace it with an equivalent item, give you a refund, or offer some other form of compensation. They may take a couple of weeks to come to their decision.
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