My son has a Blizzard account that he hadn't used in awhile. When he went to sign in to...

GetHuman2464881's customer service issue with Blizzard from March 2019

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2464881's own words
My son has a Blizzard account that he hadn't used in awhile. When he went to sign in to play Overwatch again, it kept stating that his account didn't exist. When we click on customer service via Blizzard, it wants us to "sign in" but then proceeds to tell us the account doesn't exist, making getting any help that way impossible. When we clicked on possible hacked account or email unknown, it wants a copy of a government ID. I understand why, but am unsure if I signed him up or if my son created the account himself. He does not have ID. His older brother checked his own Blizzard account, and instead of seeing his brother listed as a friend, there is another name listed....but this person has all the games my son has. My son's email account is *****@***.com, and his user name is P*werKnightt, I believe. The name listed now is FantomeKG. Is there anything we can do to fix this? Any assistance would be greatly appreciated.
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Customer service issue
Reported by GetHuman2464881
Mar 12th, 2019 - 5 mons ago
I have an issue with Blizzard too
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Seen by 2 customers so far
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GetHuman2464881 started working on this issue
Mar 12th 9:29pm