Blizzard Customer Service Issues

I'm concerned about the experience I'm having in this game after investing money in it. For example, in a recent match in rank mode, I encountered opponents using multiple spells to turn my creatures into 0/2 frogs with taunt, without seeming to have the appropriate cards in play. This pattern of always facing players with the perfect counters when I'm doing well is frustrating. I have noticed what appears to be the presence of bots in rank mode and the arena. I prefer playing against real people as I've invested significantly in my card collection. It's disheartening to feel like the gameplay is unfair and geared against players. I initially rated this game highly, but recent experiences have led me to change my rating. I urge the developers to be transparent about the presence of bots in the game to avoid misleading customers.

I am experiencing issues with Overwatch. Regardless of playing ranked or Quick Play, I keep getting disconnected from games even though my internet is stable, as confirmed by this speed test: [redacted]. Rejoining matches is also problematic; sometimes I can't log back in or pressing the rejoin button does nothing. This has led to losing over [redacted] SR due to disconnects, with each disconnect costing [redacted] SR and a 75% XP reduction. It's frustrating as it feels out of my control. I'm reaching out for help to fix these game-breaking bugs. Many players seem to be affected by this issue, making it hard to have full 6v6 ranked matches. Resolving the penalties and SR losses would be great, though not mandatory.

I have been wrongfully banned from Overwatch, and I am continuing to reach out about this issue. My account was accessed by someone else for an extended period, leading to the ban. Given my significant investment in the game, banning me seems unfair compared to lower-ranked players who cheat openly. The punishment feels disproportionate, akin to a severe penalty for a minor offense. I have never been disrespectful, rarely use voice chat, and believe a closer look at the logs would support this. I am willing to accept a temporary suspension instead. As someone with health challenges preventing me from working, Overwatch is an important part of my life. I urge for a reconsideration of this ban, as it is unjust for someone falsely accused.

I have been trying for hours to get help with receiving my legendary item for signing up with Battle.net on Xbox for Diablo 3 Reaper of Souls. However, it seems that the company does not have direct customer service assistance available. The options provided for issue resolution are not effective, relying on automated responses. I am frustrated by the lack of personalized help. I would like the company to address my concerns by sending a few legendary items as a gesture of goodwill for the inconvenience caused. I apologize for my language, but it reflects my frustration. Please contact me via email at [redacted] Thank you for your understanding.

I am experiencing connectivity issues with Battlenet and would appreciate assistance in resolving it. As someone who has purchased Diablo 2 multiple times, I would like to address the issue of being unfairly banned. I believe my IP address has been wrongly targeted, leading to my disconnection. I value fair play and am frustrated by this situation. My name is James Cross Smith, and I can be found on Facebook. I urge the team to rectify this problem promptly. Please review the ban on my IP address and CD Key, as I have always played by the rules. I apologize for the strong language used out of frustration, but I am eager to have this matter resolved. Your prompt attention to this matter is greatly appreciated. Thank you for your understanding. James Cross Smith, Former Private First Class.

Hello Blizzard. As a Christian, I wanted to share that according to 1 Corinthians 6:9-10, homosexuality is considered a sin. However, through Jesus, forgiveness is possible. Loving everyone, including those in the LGBTQ+ community, involves sharing what the Bible says about homosexuality. Marriage is viewed as between a man and a woman scripturally. I've noticed representations of the LGBTQ+ community in characters like Tracer in Overwatch. I urge you to reflect on this message and consider repentance through Jesus. Though challenging, following this path can bring peace through the Holy Spirit. Remember, God encompasses the Father, Son, and Holy Spirit. Sent from my iPhone

I accidentally removed my Blizzard Authenticator from my phone and now I am unable to login to my account. I require assistance in updating my SMS number so I can restore access myself. I understand that providing my personal ID is necessary, but as I haven't included personal information in my account, I fail to see how my ID would be beneficial. I urge you to assist me promptly so I can access the games I have purchased. I am capable of verifying my identity by providing unique details such as character names or the answer to my secret question. I kindly request that you reach out to me at your earliest convenience.

Dear Bungie.net/Battle.net, I am finding it challenging to reach either company, but I hope this message gets through. I made a significant effort to remove a few people from my Destiny 2 contact list, took all necessary steps on Bungie.net to sever ties, and even paid for a name change token. Despite this, one individual managed to message me through Bungie.net. It doesn't matter whose responsibility it is (Bungie/Blizzard), but I am disappointed after spending 10 euros on a simple name change. I didn't pay for this kind of issue, and I would appreciate an additional token to fix this problem. Thank you for your understanding. I look forward to your response. Sincerely, Alassane F.

I have enjoyed playing your game for 14.5 years since its start in [redacted]. However, since an update on March 4, [redacted], my game has not been working due to a message that states my computer is out of date, particularly my Graphics Card. I am 75, a retiree, and this game has been my prime source of entertainment during health challenges. Despite Microsoft confirming that all my drivers and Graphics Card are up to date, I still can't play. I followed your website's suggestions to no avail and even tried to contact AMD, with no success. Any help resolving this issue would be highly appreciated. Thank you, John R.

Earlier today, just before 4pm Mountain Time, while playing Hearthstone on my Samsung tablet using a Wi-Fi connection, I encountered a freezing issue. Towards the end of the game, it appeared that my opponent was interacting with a minion's deathrattle text, but the game got stuck. The rope didn't appear, my opponent didn't make a move, and after waiting for 5 minutes, I had to close the app and restart it. Upon logging back in, I received a message stating that I had lost my previous ranked game. Although I wasn't in danger of ranking up as I was at level 20 with no stars, this freezing problem has occurred before on both my Samsung smartphone and on various Wi-Fi and mobile data connections.

Hello, I need assistance with an account that was originally created by my stepbrother, Sergio, named [redacted] I'm Kevin, and I've been using this account for over 4 years now. Recently, I encountered a hacker who sold some of the gear, prompting me to contact support for help. They kindly assisted me, and as a further security measure, I set up an authenticator. However, after changing my phone, I no longer have access to the authenticator, and I can't log in to update the account for the new expansion. I would appreciate any help to regain access to my account so I can continue playing. Thank you.

I've been playing Hearthstone on my Kindle Fire tablet for a few years without needing to log in. Recently, I got a new Kindle and when I tried to log in, it prompted me to enter a password which I forgot. I've requested a password reset, but the email attached to my account, [redacted], is no longer active due to Verizon discontinuing their service. I submitted my ID picture to Blizzard, but they mentioned it was too blurry. I've made recent purchases for card packs through Amazon and Hearthstone. I also remember my Battle Tag and attended a fireside gathering at the Microsoft store. Besides my ID, what else can I do to verify my account ownership? I'm hoping to avoid starting over as I've invested a lot of time and money into my account. Thanks for your assistance in resolving this matter. Rich

I've been a Blizzard account holder for years. A while back, I bought the Digipass Key for extra security. Recently, it malfunctioned, displaying unreadable characters before completely shutting down. I tried replacing the battery but now it only shows 8's. I attempted to switch to the text security app, but encountered a security question about my favorite teacher, which I never set because I don't have one. Now I'm locked out of my account and need help to regain access. This account holds significant value to me, especially for Diablo 3, and I don't want to repurchase game keys. While I'm not interested in WoW anymore, Diablo 3 is a game I enjoy playing, especially during seasons. Any assistance would be greatly appreciated.

Having completed the Drustvar invasion event, I made the mistake of running multiple characters through without handing in the quest. Unfortunately, due to the event timer, I lost progress as the event disappears once the timer ends. Despite reaching out to support, I was only given an explanation on the timer issue without a direct response. It would be more satisfying if they could simply credit me for my efforts and advise on the time constraints for future events. This repetitive process is frustrating, and I am contemplating closing my accounts over this matter. Resolving mistakes with assistance from a GM directly would be a much more preferred solution than having to redo the whole event again.

I am experiencing an issue with Blizzard as they do not seem to recognize my email associated with my account. Despite having confirmation emails and payment receipts linked to this email, I am unable to access my account. My username is **********. Unfortunately, I am unable to update my user handle or contact anyone to assist with this matter, which is why I am reaching out here for assistance. I believe speaking with a customer representative over the phone could resolve this issue promptly. I kindly request that Blizzard provide a direct method for contact to address these account access concerns. I hope they can locate my username or email and reactivate my account. Once this is resolved, I would appreciate receiving a password reset email to my Gmail for account access.

I have been playing Overwatch for some time and using the reporting system to enhance the game experience. In a recent match, two players from a group on my team engaged in abusive behavior and harassed me, making me feel terrible. Subsequently, I refrained from using voice chat, fearing similar treatment. I avoided and blocked the players to prevent further negative interactions. However, they were on the opposing team in the following game, where they falsely accused me of throwing and continued to bully me through all chat. This prolonged mistreatment has made me hesitant to play Overwatch, a game I once enjoyed. I reported these players (Carrot9, Cinnamonium, Hmurrs) in the hope of preventing such behavior in the future, as it significantly impacts my gameplay experience.

Good afternoon, I am seeking help here because all other options seem unavailable, including calling for assistance. The issue I am facing is with accessing Blizzard/BattleNet services. I have had BattleNet installed for a long time and enjoy playing World of Warcraft occasionally. However, I seem to have forgotten my password, despite trying all variations I usually use. When trying to reset it via email, I realized I couldn't access my email account either, which is now suspended. I then attempted to resolve this through another email account, only to face the same suspension issue. I was advised to try without logging in on the website, but that required a phone number I may not have added to my account. Additionally, I read about providing a valid ID card for verification, but encountered difficulties when trying to submit it online. In summary, I am locked out of my Blizzard and BattleNet accounts, email, phone number, and ID verification, and feeling frustrated by the situation.

Hello, I have been playing World of Warcraft since just before Burning Crusade. Despite taking breaks, it remains my preferred choice. I have characters on EU Spinebreaker and EU Outland, with my main play on EU Outland. I moved from Spinebreaker due to low population. I would like to transfer my 3 characters from EU Spinebreaker to EU Outland, but I lack the funds. The conversion to the South African Rand makes it quite expensive for me. Could Blizzard possibly transfer my characters as a goodwill gesture? I understand this is usually a paid service but I am kindly requesting assistance this time. Character names: Spinebreaker - Ravenelf, lv. [redacted] BM Hunter - Syclopse, lv. 90 Night Elf Druid - Falhum, lv. 92 Human Paladin Characters on EU Outland: - Tyrriøn, lv. 20 Dwarf Death Knight - Electra, lv. 12 Night Elf Demon Hunter Thank you in advance for your consideration. Regards, Reven

I need to cancel my son's Blizzard Entertainment account. I tried to reach out via email and was directed to a live chat, but I couldn't access it to speak with anyone. I'm unsure if his password is required. His account number is [redacted]. I attempted to call the 1-[redacted] number ending in [redacted], but it's always busy. I want to cancel his account via phone, not live chat. The process has been frustrating, and I received emails suggesting I contact GetHuman, which I've been attempting for the last half hour. Communication has been challenging, and my son wants to end the account. Please contact me at [redacted] for any necessary information. Avoid reaching out through GetHuman or live chat. Thank you for your assistance.

I would like to cancel my son's account. His name is S. Lapidus, and his account number is 1. [redacted]03. We've been trying to cancel this account for over a year. I am unhappy with the services provided. Whenever I call the 1-[redacted] number, I only get a busy signal which is frustrating. I attempted to use the live chat feature, but I couldn't get it to work, and I couldn't reach anyone for help. I noticed a charge of $64.99 and a $5 deposit that I am not pleased about. I feel like I have been scammed. Please process a refund promptly as I am extremely dissatisfied with the inability to communicate with anyone through the online chat service. If needed, I can provide my son's password. My telephone number is [redacted]. I am Shawn's mother, and we are the ones paying for the account, not him. Our address is 7 North Park Rd, Suite [redacted], Thornhill, Ontario L4J 0C9. I request a quick resolution to this matter as I prefer not to engage in a live chat conversation due to the issues I faced.