I have an Xbox One X with a **" *K Sony TV. I have two gold xbox live memberships named...

GetHuman1650567's customer service issue with Blizzard from November 2018

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The issue in GetHuman1650567's own words
I have an Xbox One X with a **" *K Sony TV. I have two gold xbox live memberships named, Dyslexic Dodo and Deranged Dugong. I am trying to play Overwatch, and during gameplay the screen keeps blacking out. The sound completely stops as well. I have been playing Overwatch since it came out and never had any issues until now. I have already tried cleaning the xbox, securing connections, reseting the router, switching accounts and home-sharing the game with my other account. I don't think anything is wrong with the internet connection, as my other games are working just fine. I wish to continue to play Overwatch, but if this problem presists I will be unable to play. I am a long time client and have been playing since I was a kid.
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Customer service issue
Reported by GetHuman1650567
Nov 29th, 2018 - 9 mons ago
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GetHuman1650567 started working on this issue
Nov 29th, 2018 2:05am