Blizzard Customer Service Issues

I believe my Blizzard account has been compromised. I did not add the current authenticator linked to the account. Unfortunately, my usual method of using my email and secret question seems to have been altered or tampered with. I normally would have contacted customer service with a government-issued ID to prove ownership, but I don't have one at the moment. I only possess a school ID, which I understand might not be valid for this purpose. I initially thought my brother was trying to access the account but now suspect otherwise due to ongoing password change attempts and the sudden appearance of an unfamiliar authenticator, preventing me from accessing my purchased games.

I am unable to directly communicate with GMs anymore. The customer service experience feels impersonal and disconnected from the game's reality. The responses seem to deflect issues rather than provide solutions, like when my weekly chest key bugs. I wonder why players have limited control over gearing characters and miss the option of Gear tokens. The game appears to prioritize prolonging gameplay for subscription time over enjoyment. The current loot system feels like a time-gated pay-to-win mobile game. I hope Blizzard addresses the community's concerns with more than just placating responses.

To whom it may concern, I am reaching out because my roommate and best friend recently secured admission into a Master's program at Valdosta University. While she is appreciative of the opportunity, she is also feeling disheartened about being tied to the program and having to navigate a long-distance relationship with her boyfriend. As a gesture of support, I am interested in purchasing a virtual ticket for Blizzcon for her, as she is an avid World of Warcraft player with the username jerica#[redacted]. I believe this gift will serve as a reminder that she is cared for and supported during this challenging time. Is it possible to obtain a discount code for the virtual ticket? I completely understand if this is not possible and appreciate your consideration. Warm regards, Logan Noegel

I recently upgraded my level 70 warrior to level [redacted], but upon obtaining the equipment, I discovered that the Antice was missing, the Class Medallion was not on the map, and I couldn't access the Eye of Odin or the forge. After being sent on the quest for the King's Sword and reaching step 5, I encountered a challenge with the Void Tempest being protected by Ephemeral for the next 7 days. Despite trying to defeat them for 30 minutes over the past 3 days, the runs wouldn't update the necessary items to progress the storyline. I've attempted to submit fix notices for the last 3 days, but unfortunately, none were acknowledged. I've been a dedicated player for 10 years and feel that my experience surpasses that of Blizzard staff members under the age of 31. I am in need of assistance or I may have to seek a different game to play that is not affiliated with Blizzard.

I'm a US Soldier recently stationed in South Korea, trying to switch my account location on Blizzard's website to reflect my new base. Despite my efforts to access the English website, I keep getting redirected to the Korean version due to my location. While attempting to update my account settings to reflect South Korea, I encountered an error that requires me to submit an ID, but the service is consistently unavailable each time I try. Contacting a support line would simplify this process, as my goal is simply to update my account location from North America to Asia/Korea.

I would appreciate speaking with someone over the phone as I find it difficult to express my concerns through email. I am not tech-savvy and sometimes have trouble locating emails. I've attempted to reach out using the 1-[redacted] number, but the call disconnects. I feel I've been unjustly banned and was considering letting it go until I received another warning from a GM. I feel mistreated and frustrated as I invest money in a game I enjoy. I'm relatively new to the game and struggle with its complexities. I apologize for any language or disrespect expressed in frustration. I just want to resolve this issue so I can continue enjoying my pastime. Please assist me as I navigate this situation. I will persist in trying the 1-[redacted] number. Apologies for any typos or errors in my message. Thank you and have a good night. - Jeremy

I find that I consistently end up matched with teams who are either much lower in rank compared to me, leading to quick defeats; teams that charge in solo without waiting for support and then blame others for failing; or against teams with higher ranks who dominate us to the point of spawn camping. This repetitive experience in Overwatch has made playing really frustrating. I endured a losing streak of over two hours, resulting in dropping over 200SR. I believe I am a competent player as I consistently achieve gold rankings. Therefore, I propose that the game be improved or that the lost SR be restored. My username is CrystalQueen125, and I play on Xbox. This situation is becoming increasingly infuriating for me.

I'm a multiboxer who uses isboxer, a program approved by Blizzard. Yesterday, between 3:45-4:00pm CST, I was suspended due to reports from other players. After checking my email, I found that the suspension was linked to the use of unauthorized third-party software that can be used for cheating or exploiting the game. However, I have only ever utilized approved addons and isboxer, which requires me to manually initiate actions in World of Warcraft. I am struggling with insomnia, bipolar disorder, and depression, and playing WoW helps me cope with these issues. I am certain that I have not compromised my account in any way. I have reached out to Blizzard but received what appeared to be an automated response. I have seen cases where similar mistakes were rectified, and I sincerely hope mine can be too. I ask Blizzard to review my case and see that I have not violated any rules.

I'm looking to transfer my Rogue Raidic from Illidan to Kil'jaeden in World of Warcraft to play with my brother and trade items. Despite explaining that my name has been in use for 13 years and only by a character that hasn't been active since [redacted], I was told by GMs that they couldn't assist due to automated systems. I suggested transferring my brother to my server to lower the cost, but that wasn't an option either. I feel frustrated that Blizzard isn't able to accommodate a long-standing customer like me, especially considering options like moving all our characters to a less populated server for easier transfers. The suggestion to play cross-realm doesn't work for us as trading items is essential.

My account was recently suspended, and I do not have details about the suspension as I no longer have access to the email address linked to my account. I do not believe I violated Blizzard's rules and would like to hear from a Blizzard Representative regarding the suspension. I have been playing Heroes of the Storm for over 3 years without any previous issues. Lately, there has been an increase in rule violations during ranked play, impacting the gaming experience. I have encountered players who deliberately disrupt games, ignore advice, and fail to cooperate, leading to frustration. I reported a specific player multiple times due to their behavior. Despite this, I still see them in matches, indicating a lack of resolution. I have experienced negative interactions with teams and faced unwarranted reports myself. This suspension may lead me to consider quitting the game, as the current situation is disheartening. I request clarification on the suspension duration and further actions to resolve this matter. Please contact me using the email associated with my account. Thank you.

Hello, I wanted to share my concern regarding the [redacted] pumpkin carving contest. Despite it being October 25th at 8:26 am, I was unable to submit my entry as the page indicated the contest was no longer active. The post mentioned the contest ending on the 25th, but I faced confusion with the actual deadline. If it closed on October 24th at 11:59 pm, this information was not clearly stated, causing many like myself to miss the opportunity to participate. Moving forward, I suggest providing exact deadline details in posts to avoid misunderstandings. Being specific, such as stating "ends at 11:59 pm on October 24th" would greatly benefit participants. I hope my feedback aids in improving future contests and prevents others from experiencing similar disappointments. Thank you for considering my request and I eagerly anticipate engaging in upcoming Blizzard events.

I am having trouble accessing my Blizzard account in order to play World of Warcraft. I recently changed my phone number, and the authenticator is not working with the new one. I am unable to make any changes to my account without the authenticator code, and I am at a loss on how to proceed. I have attempted to reach out for support through various means, but none have been successful without the new authentication code. Please advise on how I can update my phone number on the authenticator so that I can regain access to my account and continue enjoying my gaming experience.

Upon logging into Battlenet after a few months, I noticed that my account had the security authentication app activated. After disabling this feature on the website, I logged into Overwatch and discovered that someone had been playing on my account, earning achievements, prizes, and advancing characters like Genji, which I hardly ever use. They also improved my ranking and level. I would like to request to revert my progress back to around August as I feel uncomfortable benefiting from accomplishments I did not achieve myself.

I recently encountered severe harassment on Overwatch. During a custom game, users Mochamaso, Gerald, Packypax, along with others, targeted me after an accidental mistake, resulting in verbal abuse like being called names and being killed without reason. This behavior made the game unplayable for me, and despite reporting them, I believe it's essential to address this toxicity by potentially banning these individuals to prevent others from experiencing similar mistreatment. Thank you for your attention to this matter.

My son made an online purchase of a game from your store. The payment was debited from his account on October 13, but he never received the game. Despite contacting Blizzard six times, we were promised callbacks within 24 hours each time, but we never received any follow-up. I am now considering disputing the charges with my bank, reporting this incident to the Better Business Bureau for fraud, as well as reaching out to contacts at Activision and Blizzard. This level of service is highly disappointing and reflects poorly on your business ethics. Your customer service has left me feeling let down.

Hello, I purchased Diablo 2 a while back. When I try to log onto Battle.net, I receive an error message stating, "Your CD key is currently used by: Claimed on Battle.net." I recently repurchased the game for $9.99 to have my own version, but I still encounter the same issue. I have the CD keys for Diablo 2 and Lord of Destruction stored in my CD holder. I can provide the serial numbers if needed. My name is either Solomon Faber or Henry Faber, and I go by both. You can reach me at [redacted]. The game might have been registered years ago under [redacted] or [redacted] I'm unsure of which one. I'm not sure how to resolve this problem. Please assist me. Thank you! You can contact me via email at [redacted]

During my freshman year of high school in 2[redacted], my account ([redacted]) was hacked. The last payment was made in [redacted], and I gave up on it at that time. Recently, I managed to recover the information for my old WoW account and logged in. However, to my dismay, all of my characters were missing, and no realms showed any characters on them, except for Spirestone. Despite showing 0 characters, I clicked on it and found a level 1 human paladin who needed a name change. Upon further inspection, the character had two level 70 epic BoE items and 5420g in achievements. It seems like the hacker turned this character into a banking alt as I never had a low-level paladin with Burning Crusade epics. This is all I could find on my old WoW account. I suspect something seriously malicious happened to my account, as my other characters are either deleted or transferred. I am desperate to recover them. Note: the email address provided is my current one and not the same as the hacked account.

I am frustrated due to being wrongly accused by Blizzard. Despite my account suspension, their online support cannot provide concrete evidence of my alleged violation of the Blizzard agreement. I am considering legal action for potential violation of my rights regarding freedom of speech as outlined in my state's laws. The lack of clear communication and failure to address the situation appropriately has left me feeling targeted and mistreated. I hope Blizzard reconsiders their actions and conducts a thorough investigation into the matter.

I encountered an error message while trying to launch Black Ops 4 today for the first time. The message stated, "Your game did not shut down properly during your last session." Despite troubleshooting all night, including adding exceptions to my antivirus software and exploring various other solutions, I am stuck. I have scoured the Activision support website but found no mention of this issue. While Google search results yield several threads, there are limited solutions available. Unfortunately, submitting a support ticket to Activision is not an option; I can only report bugs with no guarantee of assistance. I am eager to resolve this issue so I can finally enjoy the game I've been looking forward to playing.

I have not played in nearly 5 years and have forgotten both my password and account name. I originally registered when I lived in Kenora, Ontario, Canada. My name is Michael Weber, born on August 16, [redacted], and I also lived in The Pas, Manitoba, Canada while playing. The main characters I used were Serivask or Sarlistria on the Zangarmarsh server. I have created a new account but would prefer not to start from scratch, as my highest level character when I last played was a level 83 warrior named Serivask, a troll. The next highest was a level 74 warlock. I am looking forward to hearing back from the support team and hoping to return to the game once I have my computer set up again.