I received an email from Blizzard saying my credit card was charged, etc. I do not pla...

GetHuman-suekista's customer service issue with Blizzard from November 2018

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Before contacting them, items GetHuman-suekista may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-suekista's own words
I received an email from Blizzard saying my credit card was charged, etc. I do not play any Blizzard games. I have no idea who is using my account to make purchases for their game. They must have hacked a very old account of mine? I need someone to get back to me immediately. My email address where I received the notice of something bought in game was: *****@***.com. My phone number is ***.***.**** My name is Susan Ordaya.
GetHuman-suekista did not yet indicate what Blizzard should do to make this right.
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Customer service issue
Reported by GetHuman-suekista
Nov 4th, 2018 - a mon ago
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GetHuman-suekista started working on this issue
Nov 4th 7:10pm