Incorrect charge for delivery. Delivery should be free. I ordered a double oven on...

GetHuman5308139's Dispute a Charge issue with Best Buy from September 2020

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Before contacting them, items GetHuman5308139 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5308139's own words
Incorrect charge for delivery. Delivery should be free. I ordered a double oven on **** and had called on **** to switch to free delivery from originally choosing pick up. My discover card was charged **.** without my knowledge by the person who scheduled delivery via telephone. This is unacceptable that I still have not received the credit applied to my credit card. Did not give permission to charge my card. And this was done erroneously. I have paid off my discover card and paid for someone’s error at Best Buy. This so wrong and why, after * phone calls and hours on the phone, no one can fix this. I need my credit issued today. BBY**-************ is my order number. I spent $****.** on this oven a have had no resolution in over a month

GetHuman5308139 did not yet indicate what Best Buy should do to make this right.

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Best Buy

Dispute a Charge issue
Reported by GetHuman5308139
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 5299 others
0 customers following this

Timeline

GetHuman5308139 started working on this issue
Sep 28th, 2020 2:35pm