Best Buy Customer Service Issues

Hello, I recently bought an Apple Watch S3 online and unexpectedly received 2 watches. Although I'm tempted to keep it, I feel it's important to maintain my integrity. I'm willing to return the extra watch to your store. Please advise on how to proceed. Thank you and happy holidays!

I am writing to express my disappointment with the service provided by Best Buy during my recent purchase. I bought a TV on November 29, [redacted], with a scheduled delivery for December 1. Upon contacting a representative to change the delivery to a pickup on the same day, I was assured it could be done. Unfortunately, on December 1, the TV was not available for pickup as originally agreed, and the date was changed to December 6 without my knowledge. This caused me to incur additional costs as I live in the Bahamas and the TV missed the boat. I am frustrated with the lack of customer service and the financial loss I experienced due to this mishap. Please address this issue promptly.

I attempted to purchase the MacBook Air from Best Buy during their $[redacted] sale for the 128g rose gold 13.3” MacBook. Although my payment was authorized, the order was cancelled as they couldn't verify my information. After contacting customer service and confirming my details, the issue was resolved. Sadly, the funds were still inaccessible, delaying my ability to reorder during the sale. When the funds were finally available, the sale had ended, and I was informed that nothing could be done. I feel frustrated as I was unable to buy the item due to their system error, and now I'm being told to look for a different laptop in the same price range. The lack of assistance is disheartening, and it seems like a case of false advertising.

This morning, at the Waynesville store in NC around 10:30 am, I encountered Rachel who displayed unacceptable customer service skills. Last week, we had a positive experience with a more helpful employee. Rachel insisted we needed a SKU number to order a gas range, despite it being available on the website. After complying and providing the SKU number, Rachel still could not assist us. When we mentioned trying another appliance, her response was unhelpful and dismissive. She eventually informed us they were out of stock. Disappointed, we left without making a purchase at Best Buy. Last night, I contacted Best Buy online and was informed the range was in stock with FREE delivery. I proceeded to place the order online, only to discover a delivery fee was charged. I requested a transcript of the conversation, which was sent to my email address. Unfortunately, the email address provided did not work. I plan to try the "live chat" option tonight to resolve this issue, as I am currently pressed for time.

I made a purchase of two phones from Best Buy on November 29, [redacted]. The payment was processed successfully, but now I received a cancellation notice due to a supposed lack of payment credit on my account. I promptly updated my payment information and even confirmed with Discover credit card services that the payment was made. However, the cancellation issue persists. I urgently need assistance to resolve this matter as I want to ensure the shipment of the products before December 8, [redacted].

I recently purchased a Sony 43” 4K Ultra HDR TV at Best Buy store #[redacted] along with a 2-year warranty. While joking with the cashier about needing it due to always breaking screens, I was not informed that the warranty did not cover TV screens. Unfortunately, I ended up breaking the screen and upon returning to the store, I was disappointed to learn that the warranty did not cover this issue, leaving me over $[redacted] out of pocket. The manager I spoke to was rude, and I witnessed another customer's dissatisfaction with the staff as well. As a loyal customer who has spent over $[redacted] at Best Buy in the past year, I am very disappointed with this experience and will reconsider future purchases.

I have been waiting for two days past my expected delivery date. After contacting Fedex, I was informed that they are holding my item due to information issues provided by Best Buy that need to be resolved by Best Buy calling them. I am disappointed with the delay. When I tried to reach customer service, my call was abruptly ended without any support after waiting for 30 minutes on the line.

I received my order (# BBY01-[redacted]88) on December 5, [redacted], and unfortunately, the outer box was severely damaged. However, the inner camera box seems to be fine. Due to the poor packaging for shipping, I am concerned that the camera may have been damaged during transit as it was loosely placed in a larger box with minimal protection (only a small piece of bubble wrap). I hope to have this incident documented in case the camera does not work when it is opened on Christmas.

I received an email on November 30th regarding my plan subscription. There was a misspelling in the email, raising suspicions of a possible scam. I have not been previously notified by the company that my contract was ending. The email mentioned that my service would expire soon. The total amount due including a discount is $[redacted].79, and they were unable to process my payment with the credit card they have on file. The email lists the products covered by my plan with corresponding account details. The message urges me to update my credit card information to avoid cancellation and maintain my benefits. The email also includes testimonials from satisfied customers. While I am willing to pay if my plan is truly expiring, I am seeking confirmation if this email is legitimate.

I saw a set of 16GB DDR4 Vengeance Corsair RAM sticks priced at $64 in the store. The sales associate refused to honor this price, despite it being listed. I have a photo of the product with the price tag inside the glass case. I'm upset that the staff didn't follow federal law by selling it at the advertised price. Although the associate mentioned an error in stocking, the listed price remained $64, as shown in the picture. I ended up buying two 8GB sticks to have a receipt as evidence of my attempt to purchase. I'm hopeful that the listed price can still be honored.

I made a purchase online and during checkout, it requested my billing address. The billing address provided is different from the shipping address I intended for the item to be sent to. I promptly contacted customer service, and a representative confirmed that the item would be shipped to [redacted] West Saratoga Way, Florence, Arizona, instead of my billing address at [redacted] Wildwood Lane SE, Rochester, Minnesota, both addressed to Audrey Lidke. However, I have received a notification that it is being sent to Mu In Edits, where no one will be available until April. Kindly reroute my package to the Arizona address as it is meant to be a gift.

I'm having trouble signing into my online account. I had to reset my password, and although it works at first, when I log out and try to log in again, it doesn't work. This issue also occurs when I try to access my credit card management - the password that works on the main site doesn't work there. I've had to reset my password twice now, and I'm still unable to log back in after logging out. What's happening with your website?

Hello Customer Service Manager, Yesterday, I visited your store at Markville Mall in search of a TV-related part. I had the pleasure of meeting Gobin, one of your salespeople. He not only helped me find what I was looking for but also demonstrated how to install it. As seniors, his willingness to assist us meant a lot. I truly appreciate his excellent service. In reality, many sales clerks often lack the right attitude and seem disinterested in assisting customers effectively. However, encountering helpful individuals like Gobin is always a pleasant surprise. I believe it's crucial for employees to prioritize customer satisfaction and the company's success if they choose to work in customer service roles. I make it a point to acknowledge exceptional employees because I believe that when employees treat the company's business as their own, it leads to growth and success. Thank you for your attention. Jerry Wang

I recently purchased a television, and upon receiving it, I noticed that the physical appearance was fine. However, after having a technician mount it on the wall, we discovered that the inner screen was damaged. When I tried to exchange it at Best Buy, the supervisor, Meir, at the Best Buy Marche Central in Montreal, was unhelpful. I am seeking compensation for the installation fees that I paid.

As a long-term customer, I have routinely utilized Geek Squad tech support, keeping it on auto-renewal. To my dismay, I discovered that the renewal failed due to a declined charge of $99 to my Best Buy account ending in [redacted], likely as a result of being issued a new Best Buy Visa card with a different account number. Despite this, I am now faced with a $[redacted] fee to reinstate my services because the original plan is no longer available. I believe this situation is unjust, as I had every intention of maintaining the auto-renewal for my tech support and Webroot services. Best Buy updated my account without my knowledge, leading to this predicament. I kindly request that Best Buy reconsider and honor the renewal, charging the appropriate $99 to my current Best Buy account.

On 11/29, I placed an order for an Xbox. Unfortunately, I did not receive any confirmation email or any acknowledgment that my order was successful. After a frustrating two-hour wait on hold, I finally reached a customer service representative who was unable to assist me. Interestingly, I received an email this morning stating that my package would be delivered today. It seems like my feedback may go unnoticed, but I felt it important to mention that despite having been a loyal customer who has spent a considerable amount with Best Buy, this experience has led me to decide that this will be my final purchase with the company.

H elp! I recently installed Webroot on my desktop. However, I encountered some issues post-installation. After receiving a message thanking me for choosing Webroot via Best Buy, I was directed to await an email with install instructions for future reference and steps to protect other devices. Unfortunately, upon attempting to "activate" using the provided keycode, I continuously received errors stating my email was incorrect. I would greatly appreciate it if you could send me the email with instructions to connect to other devices. Best, John G.

I purchased a 75-inch TV on Cyber Monday to pick up later at Best Buy in Riverhead, NY. Despite being told that help would be available to load the TV onto my car, no assistance was provided upon pick-up due to liability concerns. My husband offered to waive any liability, but still, no help was given. This lack of assistance resulted in added expenses and inconvenience as we had to find alternative ways to transport the TV. I am disappointed by this experience and seek an explanation, apology, and possible compensation for the inconvenience caused. Best Buy should clarify their customer service policies and stand behind their products. I attempted to contact customer service but received no satisfactory resolution.

I ordered a gift for my mom last week, with a scheduled delivery for today. I received notifications while at work that the order was on its way. I had my brother wait for it at the house, but the driver claimed the TV was missing from the truck. Despite promises to call me, I never received any updates. When my mom called customer service, she was transferred around different departments for 2 1/2 hours only to be told the TV we ordered is now out of stock. We are disappointed with the lack of responsibility and helpfulness from Best Buy. The excuses and lack of ownership over the mistake have led us to cancel the order and reconsider shopping with them in the future.

Hello, I understand this might be a bit confusing, so let me try to clarify. During the Black Friday sale, I purchased a bundle consisting of a Samsung refrigerator, stove, and dishwasher. Unfortunately, I forgot to add the $[redacted] gift card to my order. Is there a way I can still receive the gift card? Please note that my order may appear different from the original Black Friday purchase because I exchanged the fridge for a different Samsung model that better suits my needs. I hope this information does not complicate my request. Thank you, Lindsay