**** Malta Court*Virginia Beach, VA *******Corie Barry*CEO*Best Buy***** Penn Ave. *Sou...

GetHuman-mnha's Dispute a Charge issue with Best Buy from October 2019

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The issue in GetHuman-mnha's own words
**** Malta Court*Virginia Beach, VA *******Corie Barry*CEO*Best Buy***** Penn Ave. *South, Richfield, MN, *******October **, ******Dear Ms. Barry:**As long time Best Buy and **** Geek Squad customers we are requesting a **.** refund (price adjustment) for a recently purchased Acer SA *** BI desktop computer monitor (purchased from Landstown Commons Best Buy in Virginia Beach). FYI - My wife and I have always shopped at Best Buy and had excellent experiences there until a recent incident. **Here is what took place and why we feel our request needs to be honored: *On October **, ****, not once but twice I was quoted a price of $**.** for the above monitor. This price was first offered to me in a call to Maxwell in on-line sales. The same day, during a call to store sales associate Tanner to see if the item was in local stock, I was again offered the monitor for $**.** at Landstown Best Buy. I was told in both cases (by both associates) that the $**.** price would remain valid and be honored the next day as I could not get to the store until then. **On October **, ****, when I got to the store I spoke with a sales associate named Matthew. I related all the above information to him in detail. Matthew informed me that in spite of the price I had been quoted the day before, that it would now cost me $***.** for the same monitor in order to get my computer working again. I told Matthew I wanted to talk to the store manager as he said he was not able to assist me further.**Nate Baker, manager, responded and I again explained what had happened with the sudden unannounced price increase in spite of what I had twice been promised. I asked him to call Maxwell and he refused to contact him. I asked him if he was not empowered to adjust the price to what I had been quoted in view of the circumstances. He said all he could go by was the current price listed in the computer. He refused to make a price adjustment to honor the Best Buy price commitment I had twice been given. I found him to be inflexible, unsympathetic to a Best Buy created problem, and totally uncaring regarding any solution. Mr. Baker then left the area without any offer to assist. **At best, this was total non-customer service. At worst, it endorsed classic “bait and switch” tactics. **As a disabled veteran on a fixed income, I await your response to decide whether or not I need to share this treatment on social media. It is my hope that corporate can correct an unnecessary company created problem. I look forward to your response and ask for a phone call and*or letter from your office.**Sincerely yours,**Michael & Nancy Halperin****.***.****

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Best Buy

Dispute a Charge issue
Reported by GetHuman-mnha
Oct 29th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 15247 others
0 customers following this


GetHuman-mnha started working on this issue
Oct 29th, 2019 3:11pm

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