On Saturday September ** I called Best Buy at Apple Glen in Fort Wayne about changing t...

GetHuman-mtcclark's Geek Squad Support issue with Best Buy from September 2019

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The issue in GetHuman-mtcclark's own words
Buy two new batteries for iPhone * phones ... On Saturday September ** I called Best Buy at Apple Glen in Fort Wayne about changing two batteries for an iPhone *. I was told I did not have to have an appointment walk in’s were welcome and it would be $** per phone. So we decide to drive to Fort Wayne checked in and we were told we would have to wait which was fine. We waited about ** minutes then we were asked what we needed. We told him and he tells us there is no one here that could do it we would have to come back today on Sunday September **th. I told him we had called before we came because we do not live in Fort Wayne, he then tells me I must have called the wrong store. I said no I called this store.. then I just said fine but I want an appointment for Sunday. So we set it all up for Sunday at **:**. We get ready to leave he asked to look at our phones so we let him.. he then says that we can not replace because Apple will not allow it.*I proceed to tell him they are not under warranty they are in fact over four years old won’t hold a charge once it gets to **% or below it shuts off. Not to mention the fact that I called Apple Ana they told us to either go to an Apple store or any store that works on iPhones. So why would Best Buy not want my money? And refuses to replace and charge me for two batteries at Apple’s suggestion? This is now my second email about this. Sent one early this morning with no response.. Very disappointed customer with Best Buy’s lack of customer service.**Michele Clark
I am going to be purchasing them through Apple now
I want my batteries replaced
I have always recommend Best Buy but will no longer
I have sent three emails and have not received a call or anything
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Best Buy

Geek Squad
Geek Squad Support issue
Reported by GetHuman-mtcclark
Sep 29th, 2019 - 2 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 14657 others
0 customers following this

Timeline

GetHuman-mtcclark started working on this issue
Sep 29th, 2019 11:07pm
GetHuman-mtcclark indicated the issue is not fixed yet.
Oct 2nd, 2019 11:29pm