To Managers of Best Buy,**In the past, I have always been happy with Best Buy, your Gee...

GetHuman3286555's Geek Squad Support issue with Best Buy from July 2019

Help with my Best Buy issue
First: share to improve GetHuman3286555's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3286555 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman3286555's own words
To Managers of Best Buy,**In the past, I have always been happy with Best Buy, your Geek Squad protection, and the products we've purchased from you. You may notice the long-time customers we are of your store.**I would like to express my recent frustration with your store. A year ago I purchased a Samsung Note* phone along with Geek Squad protection. Last week I broke my screen. I went into your Flint, Mi store yesterday. After an hour there, they told me their system had problems and to call this number and they would take care of it. I left the store, called the number and was told that they no longer serviced replacement phones and I needed to go to a store. I made an appointment and went today to the Auburn Hills, Mi store. They had problems with the computer system as the other store had, and told me to call this number. I called it right there and showed them that the phone number no longer handled it for the last * months and the store needed to handle it. Shouldn't they know this if the policy had changed * months ago? I sat there waiting for them to figure out what to do. They decided to just replace my phone there. They had me pick a color since mine wasn't available. I continued to wait patiently. The gentleman that was helping me then began helping other customers while I sat there waiting. Finally I asked what was going on. He said he needed to call the protection program. I continued to wait until he sat down and called. He was on hold for awhile and then was disconnected. He tried the computer system again and was finally able to get through and process my claim. This was after an hour and a half of waiting!**This was frustrating and inconvenient and I feel the manager at the store did nothing to help the process along.**I felt I needed to let you know of my disappointment in your Geek Squad protection program. I wasted * days waiting at a Best Buy store for something that should have taken ** minutes. I feel you need to work on your customer care policies as I didn't even receive an apology for my inconvenience. **I will be purchasing my next electronics item of a Samsung Galaxy Gear Watch from Amazon instead of Best Buy.**Thank you for your time.**Sincerely, *Your Former Loyal Customer,*Ann Marie Nelson****-***-****

GetHuman3286555 did not yet indicate what Best Buy should do to make this right.

How GetHuman3286555 fixed the problem

We are waiting for GetHuman3286555 to fix the problem and share the solution with the rest of us customers.

Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Best Buy online Price Match and purchase at Best BuyHiring manager number for local best buy
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Best Buy

Geek Squad Support issue
Reported by GetHuman3286555
Jul 21st, 2019 - 2 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 12720 others
0 customers following this

Timeline

GetHuman3286555 started working on this issue
Jul 21st, 2019 9:32pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies