I purchased a *-year subscription for Office *** Personal (with automatic renewal) for...

GetHuman-dunneng's customer service issue with Best Buy from May 2019

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The issue in GetHuman-dunneng's own words
I purchased a *-year subscription for Office *** Personal (with automatic renewal) for a new laptop on *******. However, I had previously purchased Office *** for my office pc and had the ability to install it on * more devices and installed that instead. I tried to return it to the store today (******) and was told that because it had been more than ** days, I could not get a refund or store credit. I called *-***-BESTBUY to cancel the Office *** Personal subscription and spoke to Jose, who told me he could not cancel the subscription because I had not installed it on my laptop and that I should take it back to the store.**Can you help me with this?
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Best Buy

Customer service issue
Reported by GetHuman-dunneng
May 8th, 2019 - 2 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 7 customers so far
Similar issue to 10060 others
0 customers following this
Items needed
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Email address on the order
Phone number on the order
Timeline
GetHuman-dunneng started working on this issue
May 8th 11:48pm