On ********** I purchased an HP laptop from your outlet in Culver City CA. It is worki...

GetHuman2992895's Missing Item issue with Best Buy from May 2019

Help with my Best Buy issue
First: share to improve GetHuman2992895's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2992895 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman2992895's own words
On ********** I purchased an HP laptop from your outlet in Culver City CA. It is working very well. At the time I also purchased a license for * Windows **. *Last month I decided to begin upgrading my other computers – * PCs and * laptop. Your technician at the Geek Squad desk, could not fine the cardboard license for Windows** in my papers. The one for Office ** was in my file folder, but not Windows. After much effort at looking for the license, I’ve conclude that it is lost.*Please issue a make-good, either in physical form or electronic form that the Geek Squad will honor.*I’ve reproduced below, the line on my VISA that represents payment for the hardware and software purchased:****** ***** *******MY*JTNSSDG BEST BUY ******** CULVER CITY CA ***.***Thanks for your help.*George Young****-***-********* Glencoe Ave ***Marina del Rey, CA ***********@***.com

GetHuman2992895 did not yet indicate what Best Buy should do to make this right.

How GetHuman2992895 fixed the problem

We are waiting for GetHuman2992895 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Best Buy

Missing Item issue
Reported by GetHuman2992895
May 28th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 10740 others
0 customers following this

Timeline

GetHuman2992895 started working on this issue
May 28th, 2019 5:00pm
GetHuman2992895 indicated the issue is not fixed yet.
May 29th, 2019 12:46am
GetHuman2992895 indicated the issue is not fixed yet.
Jun 3rd, 2019 3:23pm
GetHuman2992895 indicated the issue is not fixed yet.
Jun 3rd, 2019 3:29pm
GetHuman2992895 indicated the issue is not fixed yet.
Jun 3rd, 2019 3:36pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies