I purchased a geek-squad certified excellent condition open box lenovo yoga *** at the...

GetHuman2230424's customer service issue with Best Buy from February 2019

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The issue in GetHuman2230424's own words
I purchased a geek-squad certified excellent condition open box lenovo yoga *** at the Peachtree City, Ga location yesterday on *****. Since bringing it home and opening it I found that part of the metal on the screen is loose and wobbly. Additionally, some of the drivers on the device are missing, causing it to be incompatible with Windows Hello, and the brightness buttons, both of which should be on the device. This is the second laptop I have purchased from you in the last year that I've had issues with and it's very frustrating being that this device was supposed to be certifiably in excellent condition.
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Best Buy

Customer service issue
Reported by GetHuman2230424
Feb 18th, 2019 - 8 mons ago
I have an issue with Best Buy too
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