I bought an Asus (XSIOUA-BB**-CB) on November **, ****.*On January *, whilst travelling...

GetHuman-martyjwa's customer service issue with Best Buy from January 2019

12 views
 | 
7240 similar
 | 
0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-martyjwa to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-martyjwa's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-martyjwa may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-martyjwa's own words
I bought an Asus (XSIOUA-BB**-CB) on November **, ****.*On January *, whilst travelling through Portland Airport, the laptop screen was damaged going through airport security.*On January **, I took my laptop into Best Buy Geek Squad in Victoria, Canada (Uptown Location), to see what could be done to fix it.*The young man at the Geek Squad desk, checked with his manager, after I explained the situation, quoted me $*** to get the screen fixed, and even worse, a * week turnaround time. It was explained that the laptop needed to be shipped to Asus in Vancouver.*That same day on January **th, I took the laptop to Gizmo*s Computors on "Bay". They quoted and charged me (all in) $***.**, and better still a *-* day turnaround time. Sure enough, I left the laptop there on January **th, and just picked it up today on January **th. *(Thursday to Monday). They ordered the screen from Asus, and it was shipped the next day. I am appalled by this lousy customer service from Best Buy, and doubt I will shop there again!! FYI.
GetHuman-martyjwa did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-martyjwa fixed the problem
We are waiting for GetHuman-martyjwa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Best Buy customer problems.
How do I get Geek Squad support from Best Buy?How do I return something to Best Buy?
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-martyjwa fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-martyjwa
Jan 15th, 2019 - 9 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 12 customers so far
Similar issue to 7240 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-martyjwa started working on this issue
Jan 15th 2:17am