Good evening *MY NAME IS edmilderia Curry.. I recently bought a laptop over the Christm...

GetHuman-deecurry's customer service issue with Best Buy from January 2019

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The issue in GetHuman-deecurry's own words
Good evening *MY NAME IS edmilderia Curry.. I recently bought a laptop over the Christmas. I reside in the Bahamas. Seeing that school reopened and I began using the laptop I realized that it's not holding charging. The battery is lasting *.* hours instead of *hrs. Its almost impossible to send it back to the USA. Can I have a replacement battery instead? As a teacher this laptop is not working up to my standards. I would have liked to return the entire laptop and get an exchange but it's so hard. How can this issue be resolved?**ORDER **BBY**-************
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Best Buy

Customer service issue
Reported by GetHuman-deecurry
Jan 13th, 2019 - 9 mons ago
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GetHuman-deecurry started working on this issue
Jan 13th 11:34pm