I am attaching a chat that occurred on **********. If this chat I was told I would be...

GetHuman1929492's customer service issue with Best Buy from January 2019

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Help with my Best Buy issue
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Before contacting them, items GetHuman1929492 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman1929492's own words
I am attaching a chat that occurred on **********. If this chat I was told I would be refunded $***.** for a price match since Bestbuy was offering the phone at a low price. Please see the chat reference number in the body. We did not receive the amount quoted. *Hello,,*Your requested Best Buy chat transcript is below. We appreciate your visit to BestBuy.com today and look forward to seeing you again soon.*General Information**Chat Start Time*Chat End Time*Chat Duration*Operator*Interaction ID*Dec **, **** **:**:** GMT*Dec **, **** **:**:** GMT***:**:***Maika A*INT-sv*appis**-*************-******Maika A (**:**:** GMT) : Thank you for choosing Best Buy*, my name is Maika A. How may I assist you today?*Visitor (**:**:** GMT) : “Hey, I was wondering if I can get a price adjustment? My name is Terri Dunn, my email address is *****@***.com and my order number is **XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-***. The name of the item is UNL SAMSUNG GALAXY S** **GB S (SKU:*******). Thanks so much in advance!”*Maika A (**:**:** GMT) : Sure, can you please provide me the phone number associated with the order?*Visitor (**:**:** GMT) : ***********Maika A (**:**:** GMT) : May I please take a *-* minutes to look into this for you? I appreciate your patience.*Visitor (**:**:** GMT) : thank you*Maika A (**:**:** GMT) : I'm pleased to let you know that the difference has already been credited to the original payment method. Refund process is within one billing cycle. Once it is completed, it will be up to your bank as to when it will be posted on your account.*Maika A (**:**:** GMT) : Reference number *********.*Maika A (**:**:** GMT) : Anything else for tonight?*Maika A (**:**:** GMT) : I wish I was of help.*Visitor (**:**:** GMT) : Can you please tell me the amount of the refund? The phone is listed today for ***.***Maika A (**:**:** GMT) : It would be $***.** with tax.*Visitor (**:**:** GMT) : Great thank you so much for your help. Have a great evening*Maika A (**:**:** GMT) : Anything for a valued customer like you! Your business means a lot to us and I would like to thank you for taking time chatting with me today. *Maika A (**:**:** GMT) : Thank you for choosing Best Buy! This chat session will now end and you will see a short survey. I appreciate any feedback you can provide.

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Best Buy

Customer service issue
Reported by GetHuman1929492
Jan 9th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 7086 others
0 customers following this

Timeline

GetHuman1929492 started working on this issue
Jan 9th, 2019 2:07pm