On December *th, I purchased the Canon EOS *D Mark IV DSLR Camera with lens online. I...

GetHuman-evilseaw's customer service issue with Best Buy from December 2018

4 views | 6699 similar | 0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-evilseaw to get a Best Buy rep on the line!
Always use the GetHuman Phone to call Best Buy. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-evilseaw's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-evilseaw may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-evilseaw's own words
On December *th, I purchased the Canon EOS *D Mark IV DSLR Camera with lens online. I was excited about getting the camera as a birthday gift for my husband and I (since we share a birthday). I really wanted the camera so that I could I do volunteer photography for Pet Harbor Rescue. However, to my disappointment, after I received my order confirmation I received and email later that day that my order that it had been cancelled. ***So the next day, I decided to purchase the items individually since there were no other stores that carried the bundled item that I wanted. So it ended up costing me $*** more for the EXACT same items that are included in the bundle package price. I went to the store to pick up my order and asked if I could get the bundle price, and was told that they could not do that. They suggested that I call Best Buy to handle my price match question as they would be more likely to match the price for me.***So yes, I called Best Buy, and was told over and over again that they do not price match for the bundle option, without a specific reason other than "that's not our policy". So in order for me to get the price, I have to go back to the store, return the item, wait for the return to process on my credit card and then go back to order the item again. There is absolutely NO difference in what I bought compared to the bundle package (which I ordered to begin with). It's a shame to pay $*** more for the EXACT same items. If my order was not cancelled, I would have purchased the bundle package at the lower price. **I would just like Best Buy to honor the bundle price for the EXACT items that I purchased. Or even issue a store credit for the difference. ***I would like to consider myself a loyal best buy customer (with Elite status), but I don't feel appreciated as a customer. The extra $*** could be used for additional lenses or even towards my volunteer efforts with Pet Harbor Rescue or to cover the expense incurred during my husband being off work due to the government closing. I had other options that were less expense for purchasing, but I chose Best Buy specifically, and used my Best Buy Credit Card. Should I be forced to return the item I will, but would reconsider repurchasing with Best Buy and using my Best Buy Credit Card for any future purchases. Loyalty*Customer service is important to me and so is reasonable pricing. I just don't understand why they are selling the exact same items bundled for $*** less, I bought all the items in the bundle.

GetHuman-evilseaw did not yet indicate what Best Buy should do to make this right.

How GetHuman-evilseaw fixed the problem

We are waiting for GetHuman-evilseaw to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-evilseaw fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-evilseaw
Dec 29th, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 6699 others
0 customers following this


GetHuman-evilseaw started working on this issue
Dec 29th, 2018 3:40am

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies