*****@***.com*Rocky Galati ******@***.com**To:******@***.com**Dec ** at *:** PM***Rocky...

GetHuman1835922's customer service issue with Best Buy from December 2018

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The issue in GetHuman1835922's own words
*****@***.com*Rocky Galati ******@***.com**To:******@***.com**Dec ** at *:** PM***Rocky Galati ******@***.com**To:Best Buy Chat Transcript No-reply**Dec ** at *:** PM** I TRIED TO AVOID THE ANTICIPATED RUSH THE DAY AFTER CHRISTMAS.** **I TRIED TO CALL YOU GUYS ALL DAMM DAY. WHEN I DID GET THRU, I WAS HUNG UP ON.** **I TALKED TO HOPE ONCE, AND SHE PUT ME ON HOLD FOR OVER AN HOUR AND THEN HUNG UP.** **I TALKED TO MARTIN IN CHAT (SEE ATTACHED) AND HE ASSURED ME THAT THE GEEK SQUAD WOULD KNOW WHO I WAS, AND WHAT I WANTED.** **HE ALSO TOLD ME THAT THE DIAGNOSTICS CHARGE WAS $**.**.**I SPENT OVER AN HOUJR IN CHAT.**NONE OF THESE THINGS WAS CORRECT. OR TRUE.**WHEN I GOT TO THE STORE, I WAS THERE FOR AN HOUR AND NOTHING WAS DONE. THE COMPUTER I WANTED TO BUY WAS NOT FOUND FOR ANY PRICE, EVEN THOUGH I STOOD THERE FOREVER.** **THEY TOOK MY OLD COMPUTER AND THEY TOOK FOREVER TO TAKE MY INFORMATION, THEN SAID IT WOULD BE RECYCLED AND I WOULD NOT GET IT BACK.** **I REALIZE IT WAS THE DAY AFTER CHRISTMAS, BUT THIS IS RIDICULOUS.** **YOU GUYS DO NOT WANT MY MONEY?****Logo*Hello,,*Your requested Best Buy chat transcript is below. We appreciate your visit to BestBuy.com today and look forward to seeing you again soon.*General Information**Chat Start Time*Chat End Time*Chat Duration*Operator*Interaction ID*Dec **, **** **:**:** GMT*Dec **, **** **:**:** GMT***:**:***Martin*INT-va*appis**-*************-******Martin (**:**:** GMT) : Thank you for choosing Best Buy, my name is Martin. How may I assist you today?*Martin (**:**:** GMT) : Hello!*Visitor (**:**:** GMT) : hi, i would like to buy a NEW computer in skokie, il and bring my OLD computer for service*Visitor (**:**:** GMT) : i have been calling you ALL day and you keep hanging up on me*Visitor (**:**:** GMT) : right now i am on hold for an hour*Visitor (**:**:** GMT) : i last spoke to hope at the skokie store*Visitor (**:**:** GMT) : do you want my money? :)*Martin (**:**:** GMT) : No worries you can just walk-in in to that store to buy a new computer and get your old computer serviced from our Geek Squad team.*Visitor (**:**:** GMT) : hope put me on hold to make a geek squad appt.?*Visitor (**:**:** GMT) : i would rather have it set up in advance, so i don't have to wait there forever*Visitor (**:**:** GMT) : you would think you guys WANT my money*Visitor (**:**:** GMT) : i am STILL on hold from that last call*Martin (**:**:** GMT) : You can call our Geek squad team at *-***-***-*** to get your old computer serviced you can schedule a appointment for you.*Visitor (**:**:** GMT) : NO, i am STILL on hold from that last call*Martin (**:**:** GMT) : We do offer in home services for our customers you can call our geek squad to schedule a in home service appointment for you.*Visitor (**:**:** GMT) : i realize it is the holidays, but i have been treated REALLY badly today*Visitor (**:**:** GMT) : I WANT TO BUY A COMPUTER AND HAVE MY OLD ONE SERVICED AT SKOKIE, AROUND *:** MY NAME IS ROCKY GALATI*Visitor (**:**:** GMT) : CAN YOU SET THAT UP?*Martin (**:**:** GMT) : Yes!*Martin (**:**:** GMT) : I will be glad to help you with that new purchase.*Visitor (**:**:** GMT) : HOW MUCH WILL THE CHARGE FOR THE DIAGNOSIS BE?*Martin (**:**:** GMT) : Let me quickly check that for you.*Visitor (**:**:** GMT) : i want an xps**** - *** blk-pus computer with hdmi AND vga*Visitor (**:**:** GMT) : i am STILL on hold with skokie :(*Visitor (**:**:** GMT) : NOW i am on hold with chat too :(*Martin (**:**:** GMT) : I have checked and see that charge for diagnosis is $**.**.*Martin (**:**:** GMT) : I am here to help you.*Martin (**:**:** GMT) : I will be glad to help you with your issues.*Visitor (**:**:** GMT) : thank you. am i set up for an appt today?*Martin (**:**:** GMT) : Please don't worry I will be glad to check that xps**** - *** blk-pus computer with hdmi AND vga for you.*Visitor (**:**:** GMT) : PLEASE also tell them what computer i want to buy*Martin (**:**:** GMT) : Sure!*Visitor (**:**:** GMT) : there is an open box special for $*** :)*Visitor (**:**:** GMT) : they just hung up on me :(*Visitor (**:**:** GMT) : HELLO?*Martin (**:**:** GMT) : Yes!*Martin (**:**:** GMT) : Please take a look at this one: Click here.*Visitor (**:**:** GMT) : MY NAME IS ROCKY GALATI, AND I WOULD LIKE AN APPT WITH THE GEEK SQUAD TODAY AROUND *:** and WANT TO BUY THE COMPUTER I TOLD YOU*Visitor (**:**:** GMT) : I DO NOT WANT TO LOOK AT ANOTHER COMPUTER, I TOLD YOU WHAT I WANT*Visitor (**:**:** GMT) : DON'T YOU WANT MY MONEY?*Martin (**:**:** GMT) : Yes! we do want the valuable customers like you.*Visitor (**:**:** GMT) : TELL THE SKOKIE GEEK SQUAD WHAT I WANT, AND THAT I WILL BE THERE THIS AFTERNOON*Visitor (**:**:** GMT) : THANK YOU*Visitor (**:**:** GMT) : I WILL TELL THEM THAT I TALKED TO YOU.*Martin (**:**:** GMT) : Sure! We will update them and we will be expecting you at the store.*Visitor (**:**:** GMT) : THANK YOU :)

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Best Buy

Customer service issue
Reported by GetHuman1835922
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 6602 others
0 customers following this

Timeline

GetHuman1835922 started working on this issue
Dec 26th, 2018 10:39pm

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