I purchased a phone online. I am suppose to return my current phone with Verizon. The e...

GetHuman1711451's customer service issue with Best Buy from December 2018

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The issue in GetHuman1711451's own words
I purchased a phone online. I am suppose to return my current phone with Verizon. The email I received when I ordered stated I would be getting a mailing label to send my old phone back. I never received it and I have clicked the option to resend it to me and I still do not get it. I get emails fine from Best Buy. My daughter who is on my Verizon account also upgraded and ordered another phone thru Best Buy and she received a mailing label like they said she would. I really don’t want to send my phone back with hers because I am afraid I won’t get credit for it. Can you help? When I requested another email with shipping label it said it had been sent.
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Best Buy

Customer service issue
Reported by GetHuman1711451
Dec 7th, 2018 - 5 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman1711451 started working on this issue
Dec 7th, 2018 5:51pm