I went to store in Monroe, LA last week to purchase a SSD for one of our office compute...

GetHuman1692791's customer service issue with Best Buy from December 2018

5559 similar
0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman1692791 to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
GetHuman1692791's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (a mon ago)
First: share to improve GetHuman1692791's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1692791 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman1692791's own words
I went to store in Monroe, LA last week to purchase a SSD for one of our office computers. **ISSUES: there is no product displayed only a notecard on a shelf with a SKU number * barcode. It asks me to use my phone. I did that and best buy thought that I was shopping in DALLAS. I wasted time fooling around on website looking for something that should have been in front of my nose.**A busy female employee told me I could get one from the front area next to geek squad. I waited for a few minutes and when it was my turn I told the cashier I wanted to purchase a Sandisk SSD from my computer. She was totally clueless and didn't know what to do or how to help me. I suppose if I had a sku she could have found one in the area behind where she was standing.**I visited this store a week prior and purchased a Sandisk from an employee, at the same register.**I asked for the manager, he was busy. I spoke to the young man at the front door, (loss control) and he said they were a theft item and they were put up.**I am an IT professional and am ** years old. I know something about retail. If it is hard for me to stop in and get what I need I will go somewhere else or just ask google and click. If I'm NOT in our store * LOST revenue and no changes for secondary sales.**I am stopping at Best Buy because I want it immediately. If I wanted it online I would never leave my office. Employees who suggest that I go online just gave me a reason to NOT visit the store. **Best Buy could package these products in theft-deterent plastic cases, RFID, or at least put them where I can point at them and ask and employee to get me one.**PC upgrade accessories (RAM, SSD, Gaming, Video Cards) are all wanted. People don't want to wait. Best Buy could do SO MUCH better making products available and easy to find.
GetHuman1692791 did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman1692791 fixed the problem
We are waiting for GetHuman1692791 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Best Buy email you?
This email address isn't valid
Follow this issue
See how GetHuman1692791 fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman1692791
Dec 5th, 2018 - a mon ago
I have an issue with Best Buy too
Not resolved
Seen by 3 customers so far
Similar issue to 5559 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1692791 started working on this issue
Dec 5th, 2018 3:22am