Best Buy Customer Service Issues

I am currently at the Best Buy on Maryland Parkway in Las Vegas. I came to buy a mini projector, a portable charger, and a soda using my e-gift card. At checkout, the cashier said he needed a manager as he was unsure how to redeem an e-gift card. The manager then informed me that they do not accept e-gift cards in-store, despite the terms and conditions stating otherwise for both e-cards and gift cards. I showed them my e-gift card on my GPay wallet, but she still refused to accept it since it wasn't in an email. She had security escort me out without prior notice, and the security guard used offensive language and threatened me. I am unable to use my gift card now and feel mistreated. I am seeking a resolution or will have to involve the authorities and consider legal action for harassment, verbal assault, discrimination, and threats.

I am a writer on a deadline and urgently needed a new laptop. Luckily, I received an email from Best Buy advertising a MacBook Air on sale for $[redacted]. To save time, I attempted to order and pay online from the nearby Emeryville store where I am a regular shopper. After encountering issues with creating an account during the online purchase process, I sought help through their chat support, which advised trying a different browser. Frustrated and pressed for time, I decided to go to the store with my grandchild and bought the computer directly. Despite the convenience issues, I wonder if it would have been simpler to buy the laptop at a nearby Target for the same price. I am questioning whether Best Buy is still my best option for future purchases.

I placed an online order for same-day delivery, but the delivery service called to have me sign for a package being delivered as a gift, even though I am [redacted] miles away. The delivery lady couldn't even understand to ring the doorbell. I spent over 30 minutes on the phone with Best Buy customer service who insisted I either travel [redacted] miles to receive the gift or ask the recipient to take a day off work for the signature, which was not required during the order process. Now, I'm waiting for a refund to be credited back to my credit card after wasting over an hour dealing with this issue that other companies like Amazon or Walmart don't seem to create for their customers.

Hi. I bought an Insignia Roku TV from you less than a year ago (details below). Lately, the TV has been experiencing connectivity issues. During streaming, it loses the internet connection and prompts me to set up the network again. When trying to reconnect, no WiFi networks appear on the list. Research online shows others facing similar problems with this TV. I have to unplug and replug the TV for it to recognize the network card and connect to WiFi. After doing this, it works for a few days before losing connection again. My WiFi and other devices in the room have no connection problems. Your assistance is appreciated to resolve this frustrating issue. Thank you, A.T.S. Order Details: Order Number: BBY01-[redacted]05 Purchase Date: Dec 21, [redacted] Total: $[redacted].99 Product: Insignia™ - 24" Class - LED - 720p - Smart - HDTV Roku TV Need assistance? Get support for this product.

I recently purchased a Samsung Galaxy S4 tablet, HP printer, accessories, and a 12-month Office [redacted] subscription for our retired 85-year-old pastor. Unfortunately, we encountered issues with the Office [redacted] product key obtained from Best Buy. Despite multiple attempts and assistance from the Geek Squad, it was unsuccessful. After contacting Microsoft support and Best Buy, it was revealed that there was a scanner glitch affecting product keys. Best Buy replaced the card, but the software still did not install correctly on the tablet. Numerous hours were spent troubleshooting with Geek Squad and Microsoft support, to no avail. Requesting a refund from Best Buy was unsuccessful due to the card being used. I resorted to installing a different software for free, which worked efficiently. I urge Best Buy to refund the $53.99 spent on the non-functional Office [redacted] subscription and improve their customer service to prevent similar experiences for others. Thank you for addressing this issue promptly.

I made a purchase on 12/1/[redacted] and received confirmation along with a shipping email stating that the expected delivery date was 12/4/[redacted] with a tracking number. However, the 12/4 came and went without the package arriving. Upon checking the tracking information, I noticed that it had changed and now only displayed that the label was created but there was no further information. I patiently waited, assuming holiday delays were the cause. Fast forward to today, 12/12/[redacted], still no updates on the package. After contacting UPS, I was informed that although the label was created, they never received the package for shipment. I then reached out to customer service, only to find out that the item was never sent out. It's disheartening to realize that my money was taken without the product being shipped. The proposed solution, to send another one in two weeks, is indeed unacceptable. I believe proper compensation should be offered in a situation like this. I am hoping for a prompt and satisfactory resolution before considering further steps.

On December 5, [redacted], around 3:00 PM, I visited your Potomac Mills Store, #[redacted], and I must express my extreme disappointment with the service provided by your General Manager, Tim Murray. My intention was to purchase a Samsung 7 Tablet solely for downloading and reading books. However, the disrespect we encountered over a $10 price difference on this product was not justified by his poor attitude. Despite the tablet originally being priced at $[redacted], there was a sign indicating $[redacted] from a prior sale, which General Manager Tim Murray chose not to honor. He insisted the price was $[redacted] and that's what we should pay. Instead of acknowledging the discrepancy and moving forward, he decided to argue over the $10, ultimately losing a customer permanently. This situation highlights a need for him to improve his customer service skills as there was a clear deficiency in that aspect.

Good evening, I am experiencing great disappointment as a customer and require assistance in understanding the status of my order. On December 2nd, I placed an online order using my credit card and was given a store pick-up delivery date of December 12th. Yesterday, I received an email stating that the payment could not be processed. Following a 2.5-hour phone call with customer service where I confirmed the payment had gone through on my Discover card, I was informed the order was set and should still arrive today. Today, December 12th, after making 4 more calls to customer service, my order now indicates that it has been delayed and may be canceled if it does not arrive by January 11th. That's a whole month away! I am extremely concerned as Christmas is two weeks away, and I have spent over $[redacted] with no gift for my son.

I am extremely disappointed with my experience with the Geek Squad tech department, especially with Michael Hooge. After two home visits and three weeks of emailing Mr. Hooge, my issue remains unresolved. Today, I was advised to contact Sony directly. I was promised that Jen from management in New Orleans would reach out to me, but after days of silence, Mr. Hooge now says I should contact her. I question why I pay for Geek Squad warranty if Sony is responsible during the first year. It's concerning that it took a month for them to give up without fully researching a solution. As an elite member who frequently shops at Best Buy, I am dissatisfied with the level of customer service I expected and paid for. - Katie B.

On Thanksgiving night, I visited the Altoona, PA Best Buy store to purchase a Black Pixel 3 64GB as they had a $[redacted] discount on the $[redacted] price with a 2-year payment plan. Despite being out of stock, they assured me they would notify me via call and email once available to secure the promotion. However, on the following Sunday, they emailed to say my order was canceled due to non-pickup. This was frustrating as I had not been informed it was ready. After contacting the store manager, David, he acknowledged the oversight of not contacting me when the phone was available and mistakenly sending the pick-up email to someone else. He mentioned they couldn't honor the initial promotion unless it was rerun. David offered the phone at the current $[redacted] discount with accessories, but I declined as all I wanted was the Pixel 3 Black 64GB at the $[redacted] off rate due to their error causing the order cancellation.

Hello, I am a Best Buy Elite member and a loyal customer. I had preordered two games, "Let's Go Pikachu" and "Let's Go Eevee" for the Nintendo Switch, scheduled for delivery on 11/16. Unfortunately, I did not receive them until 11/20, causing a problem as they were meant for my nephew's birthday party on 11/17. I called to express my concern, and a supervisor apologized and offered a $20 gift card. However, after waiting a month, I never received the promised card. Today, when I contacted customer service, they informed me that there is no record of a gift card and that due to the time passed, they cannot assist further. I am disappointed by the dishonesty in your customer service and their attitude of delaying resolution. I seek assistance in receiving what was initially promised. Thank you.

In February, my dad and I went to the Best Buy on Youree Drive in Shreveport, LA to buy a laptop for my birthday. Unfortunately, the store was almost empty, and the employees seemed too busy chatting with each other to assist us. We waited a long time to be helped, and my dad, who is handicapped, was in pain. We quickly chose a laptop to purchase since my father lives [redacted] miles away. However, I have been experiencing numerous issues with the laptop. I was unaware it had Windows 10, and it has trouble connecting to the internet, frequently losing the Wi-Fi signal even when I am close to the router. This happened with both Suddenlink and AT&T, leading us to believe it was the internet providers' fault. When I returned to the store to speak with a manager, I was informed that they only accept returns within seven days. Feeling frustrated and upset, I have been stuck with a laptop that is practically unusable. This experience has deterred me from returning to Best Buy, as I expected better customer service when seeking assistance in purchasing a laptop for school. It's been a disappointing outcome, especially considering it was a significant purchase for my disabled father.

I placed an order on November 21 for an LG OLED 55-inch TV, a soundbar, and a Whirlpool appliance package. The initial delivery and installation date was set for November 30. Although the TV was successfully installed, the soundbar was missed, so I set it up myself. The appliance delivery and installation was rescheduled to December 13 but I changed it to December 16. I have confirmation emails for both dates if needed. Unfortunately, when the appliances arrived, there was no installation scheduled as the store had canceled it without informing me. After many phone calls, I have managed to secure an appointment for Thursday morning. My house is now cluttered with appliances waiting to be installed, causing great stress. The store mentioned a possible issue but has not provided clear information. This situation has left my Christmas plans uncertain, and I have spent the morning feeling overwhelmed and unsure of how to handle this ordeal.

Hello, my name is Curtis J. I have been a loyal Best Buy customer and credit card holder for many years. I was Christmas shopping and saw the perfect TV, a Samsung 58 inch MU6070 series, on your website on December 16, [redacted], for $[redacted]. I planned to purchase it the next day, December 17, [redacted]. When I went to buy it, the TV was no longer available without any warning or notification. I believed it was a misleading advertisement. I am seeking assistance from a supervisor to honor the price I saw. I value your cooperation and hope to continue as a satisfied Best Buy customer. Thank you for your attention.

On December 31, [redacted], my stepfather gifted me an AT&T line with an iPhone XS Max. During the purchase, the AT&T representative misspelled my stepfather's name. Despite being informed of the mistake, the representative failed to correct it, leading to our services being disconnected due to suspicion of fraud. AT&T, upon contact, refused to reestablish the service, demanding the return of the phone. We complied, returning the phone, but have yet to receive our $[redacted].74 refund. For four days now, I have been phoneless, missing out on holiday gatherings and other special occasions amidst frustrating exchanges with Best Buy and AT&T. I simply seek the refund owed to me. The receipt number for the transaction is 0[redacted].

I recently had to take my ASUS laptop to a local repair shop and pay $40 to diagnose a power issue. Even though I have a Geek Squad service contract, the Geek Squad in North Dartmouth, MA, where I purchased the laptop from Best Buy, couldn't check the power source. I called Geek Squad's phone number, and the agent couldn't reach anyone at the Dartmouth store. They advised me to send it back to ASUS. I'm puzzled why a local shop that didn't sell me the laptop could diagnose it while the store where I have a service contract couldn't. - Maureen G.

I recently received a call regarding an appointment with Best Buy. Unfortunately, the caller quickly mentioned another number, which I failed to catch. When I called the [redacted] number for clarification, it seemed unprofessional as I heard laughter in the background. This has made me skeptical if the call was a scam. If this is indeed Best Buy, they should ensure professional responses to calls. I urgently need this matter resolved. The call may be related to a 65-inch TV I am expecting from STAR FURNITURE in Pflugerville/Austin, Texas, so I request a more formal notification process. Thank you.

I am a devoted customer, Abraham S., and have always enjoyed the sales and promotions your company offers. However, I had a disappointing experience at your store on PGA Blvd in Palm Beach Gardens, Florida. When I picked up an online order, I noticed that the air fryer's box was damaged. Politely requesting a replacement, I encountered rude and unhelpful behavior from the staff. The person at the register was rude and dismissive, offering a different item and questioning my concerns. Feeling pressured and unwelcome, I left feeling uncomfortable. Even when I mentioned this to the staff member by the door, I was met with further rudeness. As a loyal customer, I was disappointed by the poor treatment I received and felt unappreciated. It is disheartening to be treated this way when all I wanted to do was support your business.

We purchased a laptop today but realized it wasn't suitable for our needs. We tried to cancel the order but were informed it couldn't be done until processed, which might take an hour. We found a better option after waiting and were told the order still couldn't be canceled, possibly taking another hour. After waiting longer, we received an email thanking us for the order. We called and were advised to wait for delivery before attempting a return. Confusion arose as different staff members provided conflicting information on canceling the order. We were left unsure if the order could be canceled at all.

Hello, I previously had a CITI Best Buy VISA credit card when I was in the USA. I have not used this credit card in a year, but I have been receiving bill payment notifications to my email address "[redacted]". I suspect unauthorized purchases have been made. Please investigate this matter, block the card, and refund the amount from the unauthorized transactions. I am currently in India, not in the USA. Your assistance in resolving this issue would be greatly appreciated. Please reach out if you require additional information. Thank you, Srinivas