Hello *I just got my order today - It’s the ps* headset the recon ***. It’s a Christmas...

GetHuman-feliana's customer service issue with Best Buy from December 2018

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The issue in GetHuman-feliana's own words
Hello *I just got my order today - It’s the ps* headset the recon ***. It’s a Christmas gift for my son. While Cutting off the envelope that it was packaged and I noticed that the box itself is completely trashed it’s got a big Hole on the side it’s ripped- When I open the box to make sure that the headset itself wasn’t damaged I noticed that the plastic that it’s incased is also broke and kind of sitting on the device my question is can I just take it into the store and exchange it or do I have to return it in the mail
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Best Buy

Customer service issue
Reported by GetHuman-feliana
Dec 4th, 2018 - 2 mons ago
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GetHuman-feliana started working on this issue
Dec 4th, 2018 10:01pm