I bought an unlocked iphone in America last week, but when I brought it to China (where...

GetHuman1685992's customer service issue with Best Buy from December 2018

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The issue in GetHuman1685992's own words
I bought an unlocked iphone in America last week, but when I brought it to China (where I work), my Chinese SIM card can't be used in the phone. I know I paid the unlocked price for the phone (iPhone XS ***GB for $****.**). The Chinese SIM card works in my iPhone *S, so I know it's not a problem with the SIM card. my T-Mobile card works in the iphone XS. Did the salesman just give me the wrong iPhone, a locked iPhone? I won't be returning to America until Feburary, so it's super inconvenient to have this problem occur. It's like I will have a new iPhone, but not be able to use it or return it for * months!
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Best Buy

Customer service issue
Reported by GetHuman1685992
Dec 4th, 2018 - 2 mons ago
I have an issue with Best Buy too
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Seen by 3 customers so far
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GetHuman1685992 started working on this issue
Dec 4th, 2018 7:17am