I bought an unlocked iphone in America last week, but when I brought it to China (where...

GetHuman1685992's customer service issue with Best Buy from December 2018

3 views
 | 
5493 similar
 | 
0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman1685992 to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1685992's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1685992 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman1685992's own words
I bought an unlocked iphone in America last week, but when I brought it to China (where I work), my Chinese SIM card can't be used in the phone. I know I paid the unlocked price for the phone (iPhone XS ***GB for $****.**). The Chinese SIM card works in my iPhone *S, so I know it's not a problem with the SIM card. my T-Mobile card works in the iphone XS. Did the salesman just give me the wrong iPhone, a locked iPhone? I won't be returning to America until Feburary, so it's super inconvenient to have this problem occur. It's like I will have a new iPhone, but not be able to use it or return it for * months!
GetHuman1685992 did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman1685992 fixed the problem
We are waiting for GetHuman1685992 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Best Buy email you?
This email address isn't valid
Follow this issue
See how GetHuman1685992 fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman1685992
Dec 4th, 2018 - 2 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 3 customers so far
Similar issue to 5493 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1685992 started working on this issue
Dec 4th, 2018 7:17am