The order i placed approximately **:**, PM, CST, ********. Order number BBYTX...

GetHuman-jmus's customer service issue with Best Buy from December 2018

4 views
 | 
5364 similar
 | 
0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-jmus to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-jmus's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jmus may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-jmus's own words
The order i placed approximately **:**, PM, CST, ********. Order number BBYTX-************, scheduled for *******, *am-*pm. Today *******, *:**, PM. CST, I received a call saying I needed to call and reschedule. I called twice and hung up after ** minutes each time. i called again on my way to work at *:**, PM, CST, and was told the wait time was ** minutes, or get a call back in ** minutes which I accepted. When I got the Icall it sai * minutes to speak to an agent. I hung up after ** minutes. I called the store and the blockhead put e right back into the same que and i hung up after ** minutes. I had to call the store again and rescheduled for *******. **pm-*pm, This a joke and customer abuse. I tried to chat online with an agent on buying and extended warranty and this is the result: *Geek Squad Virtual Agent:*Hi! I'm your automated Virtual Agent. I'd love to help you. To get started, select a topic or type your question below.**You can chat with a live person at any time.**Store Hours*Computer Help*Order Status*My Best Buy Account***:** P.M.*You are currently connected to Agent Allen.***:** P.M.******@***.com:*can i buy an extended warranty for electronics for products purchased at a store other than best buy***:** P.M.*Agent Allen:*Thanks for contacting Geek Squad! My name is Agent Allen. Before we get started, may I please have your full name and phone number?***:** P.M.******@***.com:*-Joseph L. McCauley, ***-***-*******:** P.M.*Agent Allen:*Thank you for the information Joseph. Just give me a moment so that I can look up to your information.***:** P.M.******@***.com:*ok***:** P.M.******@***.com:*how long does it take to look up? I'm not in a great mood to wait on the geek squad as it took me hours to reschedule an appoint you cancelled***:** P.M.*You've requested a call from Agent Allen***:** P.M.*Agent Allen has canceled the call.***:** P.M.******@***.com:*You canceled the call. why?***:** P.M.******@***.com:*i don't have all night so I will just report you to your corporate HQ also***:** P.M.
GetHuman-jmus did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-jmus fixed the problem
We are waiting for GetHuman-jmus to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jmus fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-jmus
Dec 2nd, 2018 - 6 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 4 customers so far
Similar issue to 5364 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jmus started working on this issue
Dec 2nd, 2018 5:33am