I am shocked ** days after expensive purchase at the rudest and nonexistent customer se...

GetHuman1651321's customer service issue with Best Buy from November 2018

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The issue in GetHuman1651321's own words
I am shocked ** days after expensive purchase at the rudest and nonexistent customer service I just experienced! I bought the new Samsung Note * from your store **** on Nov *, ****. I also bought the Armor Edge Note* screen protector and the otterbox your staff member recommended. She was great, very attentive and helpful with purchase, while selling the GeekSquad insurance you conveniently have located in store, NO MENTION OF ONLY IPHONES BEING ASSISTED INSTORE, WHILE SAMSUNG THEY "SEND OFF". *WHEN I GOT BACK IN TOWN I WASN'T ABLE TO GET TO RIVERGATE AREA TO BRING PHONE IN AFTER WORK. I went tonight after work and was pretty shocked at the awful customer service I received, if you could call it that. I went to the counter where the phone service representative was standing there talking on her phone she looked at me and continue talking and then realized I wasn't going to walk away and said "can I help you" while still holding the phone to her head and continuing her conversation laughing. I asked her if she was talking to me and she said yes. I explained nicely the situation of the phone days after I purchased slipping out of my lap hitting the floor and the armor shield cracked and the Note Pen bottom half came out with the other half of the pen still lodged in the phone. This was a minor drop, certainly NOT THE DURABILITY THAT WAS TOUTED AT THE SALE POINT. I was told I couldn't return the broken armor shield but they could replace it. I explained I was within purchase return time. I said well, it is free to replace it new, so do that and then return it. I said it nicely but was really getting frustrated with the very dismissive attitude and treatment by "Sharonda " the manager and her associate. I have bought * of the newest phones over last * years for myself and family from your business. I am very disappointed and feel like your service representatives have left me to have to chase all over town for something they could have easily resolved with "the case and shield definitely didn't protect your phone, let me order the pen that broke (that is out of stock of not carried in store) as it must have been a defect, and let's swap you to a better case!" I would have happily done that and felt valued. Your people also should not cuss "I'm not saying tough ****, just you gotta go to your provider for repair" Frankly, that leaves me Thinking I should have BOUGHT my phone from my provider, if that Is the case! My customer service pin was ***** *** **** *******I should have come in within ** days, I can assure you I would have returned the phone after that rude behavior. *Angela Smart* ** ** **Best Buy Logo*SHOP*CAREERS*CONTACT*ARCHIVE* *Copyright * ****
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Best Buy

Customer service issue
Reported by GetHuman1651321
Nov 29th, 2018 - 9 mons ago
I have an issue with Best Buy too
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Seen by 5 customers so far
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GetHuman1651321 started working on this issue
Nov 29th, 2018 5:47am