Best Buy Customer Service Issues

I need to update the shipping address for my order as it defaulted to an old one. The order was placed on 11/23/18 for The Man From UNCLE BlurayDVD (Model: [redacted], SKU: [redacted]). It is set to be delivered to [redacted] Beacon Lite, Monument, CO [redacted]. The total order cost is $10.28, including free shipping. I would like to change the delivery address to [redacted] Hearthsong Dr, Manteca, CA [redacted]. Thank you for your assistance.

Today I participated in Black Friday shopping at Best Buy in Pinole, CA. The store manager I encountered, Reina A., seemed to be new. Unfortunately, her customer service was very rude. I was disappointed as Best Buy is known for its helpfulness. Despite my excitement to purchase video games, she refused to check their availability and claimed she was too busy. Regrettably, I decided to take my business elsewhere and shopped at Target instead. It's crucial for Best Buy to select managers willing to exceed customer expectations. This incident made me wonder how many other customers experienced similar treatment and left the store dissatisfied.

I purchased a Sonos system from Best Buy two weeks before Black Friday as part of a bundle. The salesman assured me that if the price dropped on Black Friday, I could receive the difference. When I visited the store on Black Friday to claim the $50 discount, I was informed that since I had ordered online, I wasn't eligible for the promised discount. The manager suggested returning everything and repurchasing, while the same salesman advised me to buy an additional system to qualify for the discount. I am disappointed with this experience, as I am a frequent Best Buy customer. While $50 may seem small, I would have appreciated better treatment in this situation. Wishing you all a successful holiday season. Please let me know if any resolution is possible. - Dan Otterstrom

I recently purchased a refrigerator from the store at Jordan Creek. It took them 9 weeks to deliver it to me. The manager refused to speak with me, and a supervisor offered me a different refrigerator at a supposed discount, but I ended up paying more. The refrigerator I received seemed used with a dent on the side and was not properly leveled. Despite making a complaint online, no action has been taken, and the customer service was extremely poor. I had to rely on my neighbor's refrigerator for 9 weeks due to my health conditions as a diabetic senior citizen. I feel like they exploited me in this situation. I am very disappointed with the whole experience. Thank you, Mrs. B. Nelsen.

I recently visited Best Buy in Montgomeryville to purchase an iPhone XR 128GB, but received the 64GB model by mistake. It took me three hours at the store for the whole process, including waiting, updating, transferring contacts, and screen protector assembly. Upon realizing the error at home, I tried calling the store numerous times throughout the night without success, which is disappointing. I am reaching out to express my frustration in trying to contact them and my intention to resolve this issue. I hope to visit the store to exchange the phone soon, preferably without any restocking fees. I was assisted by three different salespeople during my visit, and I believe that's where the mistake occurred. I will provide more details later. Thank you for your assistance. My contact information is as follows: Joyce Schneider, phone number [redacted], customer service ID [redacted].

I am currently in the parking lot of Best Buy in Union City, and I am extremely frustrated. I purchased an HDMI to VGA Adapter for my father, but it turned out to be incompatible with his monitor/computer. He requested that I return it for him. However, Best Buy is not accepting any returns until Tuesday, 11/27. Yesterday was Black Friday, and the store is not busy at all. Due to my full-time job during the week, weekends are my only opportunity to run such errands. There is no Best Buy store near my hometown, so this trip has been a complete waste of time. I find this situation to be utterly unreasonable. While I understand the return policy, I may reconsider shopping at Best Buy if such strict policies persist. This has been a disappointing customer experience.

Hi, I visited the Holland, MI store on Friday, November 23rd. I am aware of the challenges of Black Friday and expected items to be out of stock. When I asked about a laptop that wasn't available, I was informed I could order it online at home or in-store. However, when I tried to order it online, it showed as in-store only. After a call to Best Buy's 1-[redacted] number, I was told conflicting information. Subsequent calls to Holland and Muskegon stores also led to confusion. Despite this, I am still in search of two laptops with similar specifications. Any assistance would be appreciated. Thank you, Kellie M.

I received a delivery on 11/23/18, and there was a delay in the delivery time. I contacted 1-[redacted]-BEST-BUY and spoke with a representative named Jimmy; unfortunately, I don't have his last name. Initially, the call got disconnected, but impressively, he called me back before I could reconnect. Jimmy explained that creating a ticket for a return call was the appropriate protocol instead of transferring me directly to the warehouse. He mentioned the return call might take 24-48 hours. Surprisingly, within 30 minutes, the delivery crew called to inform me they were on their way. I'm very pleased with the service provided by Jimmy and the delivery team. A big thank you to Best Buy; my TV was all set for the game today. Excellent job indeed! Thank you, Aaron Almassy, Grand Blanc, MI [redacted].

Regarding pickup at the store, order #BBY01-[redacted]14 I have a suggestion to improve the pickup in-store process. It would be more efficient if items were only charged once they are in the pickup box. Recently, I experienced a delay with my order. After 3 hours of waiting, I received an email stating the item was unavailable. Upon visiting the store, I saw the product on the shelf. I ended up purchasing it in-store and had to cancel my pickup order twice to get a refund. For in-store pickup with prepayment, it would be beneficial to have staff place items in the pickup area within a reasonable time frame, like an hour after the online purchase, and update the status promptly. While I understand that stock availability may vary, customers should be informed of any limitations before completing a purchase to avoid disappointments like this. Thank you.

I am writing about my recent experience at Best Buy on 11/22/18. During my visit, I purchased two 43" screen TVs, a laptop, and a tablet. While in line, I noticed that one of the TV boxes was torn. After speaking with a salesperson who couldn't assist, I asked for a manager. Tilesha, the manager, was unhelpful and rude in addressing the issue. Moreover, I was overcharged for an item, which was rectified only after I raised the concern. When I mentioned the Scan Law, the staff did not acknowledge it properly. Later, when I wanted to buy a 75" TV, the salesmen failed to assist me promptly despite my repeated attempts. I hope to receive some form of accommodation for the inconvenience. I generally enjoy shopping at Best Buy due to its convenience, local presence, and operating hours compared to SEARS. I eagerly await a response. Thank you.

I purchased a Bosch dishwasher from Best Buy online in July, along with delivery and installation services. Upon the installer's arrival, I was informed that the dishwasher wouldn't fit, so they took it back. I requested to cancel the order, which Best Buy Customer Service confirmed. In August, I received an email stating the cancellation and that a refund would be processed within 48 hours. Despite contacting customer service and still not receiving the refund, I had to escalate the issue to my credit card company out of frustration. Best Buy claims they never received the returned dishwasher, even though it was collected by their installer. This situation has left me deeply dissatisfied as a longtime Best Buy customer. I hope my feedback can help Best Buy address and prevent similar issues in the future.

Subject: Request for Assistance Regarding Fraudulent Activity Dear Sir, I, Mr. Vaibhav Bhaskar Jagtap, am writing to inform you about an unfortunate incident involving a fraudulent individual named Ahmed Mohammed. I encountered Ahmed on quikr.com while looking to purchase a PS4 pro. Initially, Ahmed claimed to be the manager at Best Buy Store in Syracuse, NY, USA, showing me a fake ID card. He offered me a PS4 pro [redacted] million limited edition, which I purchased for 15,[redacted] Indian Rupees. After several interactions, Ahmed informed me that my parcel was held by Customs in Karachi, Pakistan, and later in India, requiring additional payments. Despite paying a total of 25,[redacted] Rupees, Ahmed stopped communicating and blocked me on WhatsApp. I contacted Best Buy customer service (Case ID: [redacted]73) for help, but they indicated they can only act on orders from law enforcement. I have attached the fake documents provided by Ahmed Mohammed and his WhatsApp numbers for reference. Your assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this urgent matter. Sincerely, Mr. Vaibhav Bhaskar Jagtap

Subject: Issue with a Fraudulent Transaction Dear Sir, I, Mr. Vaibhav Bhaskar Jagtap, am writing to bring to your attention the fraudulent activities of an individual named Ahmed Mohammed. I encountered him on quikr.com while looking to purchase a PS4 pro. Ahmed claimed to be the head manager at a Best Buy Store in Syracuse NY, offering me a PS4 pro [redacted] million limited edition for 15,[redacted] Indian rupees. However, after multiple payments for alleged custom charges, Ahmed stopped responding and has since blocked me on WhatsApp. I have reached out to Best Buy customer service with case ID [redacted]73, but they are awaiting law enforcement intervention. I have attached fake documents provided by Ahmed and his WhatsApp numbers for reference. Other victims of Ahmed's scams can be found at the link provided. I sincerely urge you to assist me with this matter. Thank you for your help. Sincerely, Vaibhav Bhaskar Jagtap

I want to share my disappointing experience regarding an online order. Due to a system change a few years back, the address and billing information got mixed up when I placed the order. I immediately tried to rectify this over the phone, but was informed it was not possible to update or cancel. Despite this, the order remains pending and inaccessible online. An attempt to cancel it a few days ago was unsuccessful. To my surprise, the order that I thought was cancelled has now shipped to the incorrect address. The order number is [redacted]95.

In August, we traded our Dell XPS8910 for a Lenovo Desktop at BestBuy. We ordered a regular Lenovo system but received an "All-in-One" system instead, which arrived in just 2 days instead of the expected 7. Throughout the past few years, I have owned various desktops but never this type of system. My goal was to get an I7 CPU and a tower, similar to what I had before. Despite my attempts to contact BestBuy via email and phone calls over the last 3 months, I have not received a response. I am a member of the GeekSquad and have Total Tech Support, so I expected better communication from BestBuy. As of November 26, [redacted], I still have not heard back from them.

Order Date: November 16, [redacted] ORDER # BBY01-[redacted]92 I ordered Beats Studio 3 and paid with my Wells Fargo card. I didn’t get any notification of payment issues. I expected a collection email, but received one on November 21 at 7pm informing me of unverified details and asking for another card. After trying a new card, it couldn't be verified. I was surprised to receive an email a week later about unverified details, yet my account was charged. Trying again with a different card, my order was canceled, and I was charged again. Visiting Best Buy, staff tried to help but the item was out of stock. I feel misled by the Black Friday offer, with two accounts debited. Your service disappointed me by not informing me earlier about the item's unavailability, causing me to make unnecessary transactions. I hope for a prompt resolution. Thank you, Jothy

Dear Customer Service, I wanted to share the terrible ordeal I went through with your company recently. Last month, I made an online purchase of an LG 70” TV during your Black Friday sale. I originally set the delivery for Monday, November 26, between 12:00pm to 4:00pm. However, the delivery company called and asked if they could deliver on the same day between 8:00am to 12:00pm, to which I agreed. Unfortunately, they called the day before, on November 25 at 6:00pm (while I was at work and unable to answer) saying they were near my area for another delivery. After a frustrating conversation with them, I contacted Best Buy customer support the following day. Despite their efforts to assist, due to the missed delivery status, I was left with no option for redelivery. After a series of difficulties, my husband had to retrieve the TV himself. The store's uncooperative attitude and the lack of assistance while loading the TV into our vehicle was disheartening. Eventually, the TV was damaged by the rain, although it still functions. This whole experience has left me immensely disappointed with your service, and I will not be using it again. Thank you.

I recently purchased a Nokia [redacted] 3G from BESTBUY.COM, which arrived broken. After reaching out to Nokia, they confirmed that the defective phone was covered under warranty. BESTBUY.COM reassured me I wouldn't be charged a restocking fee for the defective item since it was sold that way. I returned the phone via UPS on Nov. 12. A recent email confirmed my return but my refund didn't include the promised fee waiver. Despite being assured by a BESTBUY.COM agent that I would receive the $35 refund, I'm still waiting for it.

I visited the Applevalley store in Minnesota, and I must say the Geek Squad employee I interacted with was very helpful. While looking for ink, I noticed a $20 discount on the Fire 7 tablet, bringing the price down to $29.99, and the case discounted from $19.99 to $9.99. However, upon reaching the cashier, the prices did not reflect the discounts, and after inquiring, I was informed the tablet was $49.99 discounted. Feeling unsure, I called to speak to a manager but was advised to return for a price match. As a retail manager myself, I believe in honoring displayed prices to ensure customer satisfaction. The response I received over the phone was unhelpful, and I am now hesitant to continue shopping there or maintain my credit card with them. The situation has left me frustrated, and I hope this feedback can be addressed appropriately.

My spouse, K. J., made a purchase on November 24th. While placing the order online, she noticed the shipping address was wrong, and she corrected it. However, upon completing the order, Best Buy reverted the address to an outdated one no longer associated with us. K. attempted to cancel immediately, but was told it was too late. Upon contacting customer service, we were informed nothing could be done until Monday. Despite our concerns, a cancellation email was received, only to receive a shipping notification the next day to the incorrect address. After more calls, a promise was made to redirect the package. Frustratingly, an "out for delivery" notice was then received. Despite providing a case number, subsequent follow-up only revealed they would attempt redirection. When I sought further assistance, I was dismissed due to not being listed on the account, requiring my spouse to call back. The ongoing runaround for four days has been exasperating. Case number: [redacted]07.