I am writing to say what an incredibly disappointing experience I had with Best Buy. I...
GetHuman1472105's customer service issue with Best Buy from November 2018
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The issue in GetHuman1472105's own words
I am writing to say what an incredibly disappointing experience I had with Best Buy. I bought a dishwasher on Monday and it was to be delivered on Thursday. When it came it was white instead of stainless steel. I immediately called customer service who assured me that I should keep the dishwasher and call at the same time today to exchange it. they assured me this would be an easy process. After speaking to a representative, then his supervisor, and then his supervisor (who was quite rude) I got nowhere because apparently the price match that I received in the store could not be honored. I was directed to the store. The problem is that I had to take a day off from work just to purchase the dishwasher as I work three jobs and am a single mother. I do not have the available time to be going back to the store. It is a disgrace that what was initially told to me over the phone was not honored. I am a longtime Best Buy customer but that will end today. It's a shame that customer service has become the wave of the past!!!
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