Black ops * preorder code not valid

GetHuman-cjanders's customer service issue with Best Buy from October 2018

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The issue in GetHuman-cjanders's own words
I pre-order the deluxe enhanced edition of call of duty black ops * for my ps* and I just recieved the codes at midnight today and when I put the code in on my playstation app it brought up my purchase of black ops * and said to redeem? And when I clicked redeem I recieved an error message saying the voucher is no longer valid. I screen shotted it for proof. Is this something I should try later? Or wait until **am Friday when the game comes out? Or will you send a new code? I do have the order number and all that info.*Thanks,*Chad
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Best Buy

Customer service issue
Reported by GetHuman-cjanders
Oct 11th, 2018 - 3 mons ago
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Seen by 10 customers so far
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Items needed
Order number
Billing address
Email address on the order
Phone number on the order
GetHuman-cjanders started working on this issue
Oct 11th, 2018 5:48am