Hello. So what happened today is that I ordered a computer with my bank of america card...

GetHuman1149073's customer service issue with Best Buy from September 2018

Help with my Best Buy issue
The issue in GetHuman1149073's own words
Hello. So what happened today is that I ordered a computer with my bank of america card and somewhy Bofa tracked the payment as suspicious activity and suspended it. I called the bank and updated payment information in bestbuy as I talked with bank assistant. Transaction went through but somewhy my order in bestbuy got cancelled as they couldnt confirm some of my details. So there is transaction in the bank and I have no money in my account but order is deleted and I cant find it. I tried doing new order but card gets declined as there is not enough money in account now. Do you know how I could solve this problem?

GetHuman1149073 did not yet indicate what Best Buy should do to make this right.

How GetHuman1149073 fixed the problem
I just want to either get back my money so I can try to place another order or simply get working order which will be delivered
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Best Buy

Customer service issue
Reported by GetHuman1149073
Sep 15th, 2018 - 3 years ago
Fixed
GetHuman1149073 shared how to fix
Seen by 20 customers so far
Similar issue to 2708 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman1149073 started working on this issue
Sep 15th, 2018 10:21pm
GetHuman1149073 confirmed the issue is fixed. Hooray!
Sep 15th, 2018 10:25pm

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