I just purchased a Lenovo laptop last week and already * pop ups have come up from Micr...

GetHuman820146's customer service issue with Best Buy from June 2018

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Help with my Best Buy issue
Before contacting them, items GetHuman820146 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
GetHuman820146's next move: have a Best Buy rep call.
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The issue and preferred resolution, in GetHuman820146's own words:
I just purchased a Lenovo laptop last week and already * pop ups have come up from Microsoft with voice prompt with malware issues and to call now to provide ccard information. I called the store today and they said to contact the help this way and you could walk me through it. Can you help? we did disregard the issue*scam but why did this happen when I placed the webroot on right away? plus it looks like mcafee is running too. maybe an issue idk..
I trust that Best Buy will make this right and come up with a resolution that is fair.
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Best Buy

Customer service issue
Reported by GetHuman820146
Jun 25th, 2018 - 2 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 5 customers so far
Similar issue to 968 others
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Timeline
GetHuman820146 started working on this issue
Jun 25th 9:53pm