I am positively livid! On **-**-** I received a confirmation email that my order was c...

GetHuman-linneas's customer service issue with Bath & Body Works from February 2019

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The issue in GetHuman-linneas's own words
I am positively livid! On **-**-** I received a confirmation email that my order was confirmed. Order Number*********. On **-**-** I received to emails. One stating you are hard at work with my order and the next stating it was shipped with a tracking number. I tried the tracking number and it said this tracking number could not be found for over the past * months. I waited a little over a week and tried to track it using the tracking number and got the same response. By the *nd week of January I got a little worried that someone might have taken it off my porch. I was ready to call the police as I've never had a problem before. Instead, I called customer service. She told me that it was stuck in a warehouse, just sitting there. She said that there was some kind of promotion for candles and that took priority. As a valued customer for many years, this was not what I wanted to hear. She said it was scheduled to be delivered on *-**-**. What!!! I told her that I was very frustrated and felt abandoned. She said she would refund the shipping. That really struck a chord. I have spent hundreds of dollars with Bath & Body Works over the years, possibly thousands because it is all I use. Shower Gel and lotions. I am a loyal customer even though you have taken away * of my scents now. All of a sudden, I'm having to order online and pay shipping for something I used to be able to walk into a store to buy. Yet, I keep on. The *nd scent that was removed is not available to be purchased even online now. I asked to speak to a supervisor and she told me they couldn't do anything more that she could. She asked me what I would like and I said I'd like my money back and still receive my shipment. She said she'd have to get a supervisor to call me back. I said that would be great. About * minutes later, she called me back herself and said she would refund my money. She also stipulated that if they decided to put my order back on the shelve, I could order it again online and get it for the same price that I paid on **-**-**. I asked her if she was cancelling my order and she assured me that she was not. She said that sometimes if it's been in the warehouse holding place for too long, they just restock it. What the heck! My order should not be held in some warehouse for a month, without notification to me and then put back on the shelf like I don't exist. Then, yesterday I receive an email saying: *Order Number ******** Order Date ********** *Hi Linnea, *Got it! We received your return and will credit your original form of payment. Please allow *-* business days for it to appear on your credit or debit card. **I DID NOT PLACE A RETURN. And the customer service agent assured me that she was not cancelling my order. *What happened??? I am so upset I'm ready to contact the Better Business Bureau. **The message in the box said to write my issue and how I'd like it resolved. You read my issue. How to resolve: I think it would be obvious: send my order to me at no cost, overnight with a huge apology.**As a loyal customer (maybe not any more) I would appreciate someone with authority getting back to me. Please do not have a customer service agent contact me as they will not be able to help. **Sincerely, *Linnea H. Stanley****-***-****

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Bath & Body Works

Customer service issue
Reported by GetHuman-linneas
Feb 1st, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 771 others
0 customers following this

Timeline

GetHuman-linneas started working on this issue
Feb 1st, 2019 2:33pm

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